The location I worked at was a franchise, so I understand not ALL locations will be this way. I got hired on earlier this month (February), and it took about 3 weeks for me to get finished with my orientation and everything else I needed to do. The communication was horrible. I felt like I had to hound my hiring manager to get answers to anything about orientation and the like.
So, fast forward to two days ago. My first shift. I was excited and a little nervous. Never did I expect that the job would turn out to be a nightmare. I told them well in advance that I had no previous fast food/drive thru experience. They end up putting me on drive-thru. No big deal. I was pretty excited to learn the position. The supervisor I was working with let me watch her take an order all of TWO times, then left me by myself to do it for basically the rest of the day. I was barely shown how to work the POS/Cash register, and was yelled at when I tried to go through it to better understand it when we weren't busy. I was thrown into everything. They expected me to just magically know how to do it, and I got yelled at if I didn't do it fast enough for them. I'm sorry, I've never been shown how, or have done this thing. I can't just magically gain knowledge. Another example was when the employee who was working the fryer area left for an unknown reason. It was never announced, but I got told I needed to fry and assemble my own food now... as well as take the orders and the money. I had never worked a fryer before, nor had I been instructed on how to assemble anything prior to this. Were they understanding toward me? Nope. I just got yelled at for not going fast enough. This was all on my SECOND shift.
Another HUGE issue, was the language barrier. A lot (98%) of the employees, including the supervisor training me, spoke Spanish, and not fluent English. I tried very hard to understand what was being said a lot of the time, but the language barrier caused much confusion. Not only with me, but with the customers. I would get yelled at if I repeated the order back to a customer to ensure accuracy because apparently "we don't have time for that". Even though the little "tips for success" paper above the drive-thru window lists that as one of the things to do. Orders would constantly be put in wrong, and I'd get yelled at for making the wrong food even though I was just going off of what the screen told me.
Another employee constantly harassed/made fun of me for messing up or just generally not doing things "fast enough". I got told, by my supervisor, that her making fun of me was my fault. It was an extremely clique-ish environment.
Like I said, I know this one restaurant/franchise in no way speaks for the entire company, but it just floors me that this goes on and no one knows about it, or just doesn't care. I guess if they're making money, that's all that counts.
So, that's the story of how I worked 2 days at Jack in the Box before I quit.
It was the worst job I've ever had. That being said, I'm not saying you shouldn't work at Jack in the Box. Your store's staff could be wonderful. If I had been properly trained, I would have loved the job.
