employer cover photo
employer logo
employer logo

Jack in the Box

Is this your company?

Jack in the Box reviews

3.5

48% would recommend to a friend

(3,169 total reviews)

Darin Harris

61% approve of CEO

44% positive business outlook

Jack in the Box has an employee rating of 3.5 out of 5 stars, based on 3,169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jack in the Box employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Apr 26, 2021

Overall a solid company

Recommend
CEO approval
Business Outlook

Pros

Jack in the Box is a solid company to work with at Corporate HQ. I think they genuinely care about their employees and seek to improve. I think they had a lot of growing pains but seem to be in a better place. Compared to other places, I think they tolerate a lot of errors and some subpar performance. I know that it hasn't been everyone's experience, but my personal experience is that the HR team operated with integrity, objectively listened to issues, and laid off people with dignity when it was necessary. The C-Suite has mostly changed over since I was there, but it seems like the place is still quite afloat. I would work there again readily, and I would recommend it as a good place to work. I also think that they're very reasonable for work/life balance if you want that.

Cons

There seems to be difficulty in attracting & retaining the best talent because of pay in some areas, particularly in Marketing. The caliber of the talent overall could probably be improved. The other side of higher tolerance for subpar performance is being in a sea of some mediocre performance and some lack of accountability. If you're the type of person who can't stand to see inefficiencies and ongoing subpar performance from colleagues, then this might be a difficult work environment for you to be in long term. The franchisee relationship is also a difficult one.

3.0
Jul 10, 2019
Recommend
CEO approval
Business Outlook

Pros

When I joined Jack in the Box, I found a culture that fostered learning and encouraged movement into other positions. I learned a number of different roles and found my work to be rewarding. My supervisors and managers seemed to want me to succeed, probably because it reflected positively on them. Of the 14 bosses I had during my tenure, I had positive relationships with most of them. This helped me feel valued as an employee.

Cons

The culture steadily declined during the last five years of my tenure. Instead of having supervisors and managers who lifted up and supported employees, I found my last five supervisors lacking experience and faking their way through each day, jealous of my tenure and the salary I had earned and overwhelmed with responsibility. I noticed a pattern of Jack in the Box laying off people regularly to appease shareholder pressure to reduce overhead because financial performance was not where it needed to be. Frequent lay offs made me and my closest coworkers fearful and anxious. I watched staffing shrink each year, expand the next only to be cut again. My advice is to learn what you can over a few years and move on to another company for advancement. The current wary culture advances employees based on favoritism.

Viewing 19 - 21 of 3,169 Reviews

Glassdoor has 3,433 Jack in the Box reviews submitted anonymously by Jack in the Box employees. Read employee reviews and ratings on Glassdoor to decide if Jack in the Box is right for you.