- Overworked
- Underpaid
- Nobody to help support you when needed (They pride them selves on a "we help eachother culture") but that is a absolute lie. People will do everything in their power to ensure they don't have to do any difficult work.
- Managers and Management wont take feedback or blame for anything even if they have directly caused it.
- The managers of the international support operations have no idea what they are doing. (I really feel sorry for those poor guys stuck in our Sidney Australia and Amsterdam offices.) Everyone in the office has almost seen international support implode multiple times due to gross mismanagement of the staff in those offices.
- The concept of 'escalation' does not exist. I watched support cases go on for 4-6 months straight that could have been resolved within 3 days if there was a proper path to escalate the issue too.
- But then again, Whoever you escalate too, They wouldn't take the work anyway because once a case comes in 'nobody else owns it or works on it but you' - Good luck getting help or assistance when needed.
- Although, If the managers need help on a case, you must drop EVERYTHING and assist them. Then 5 mins after you have finished helping them you are getting in trouble because the case you were just pulled away from has not been sufficiently worked on.
- You'll find a lot of people that try and justify all the issues at JAMF just because its a interesting environment that they have not seen before. The first year at JAMF is usually amazing, most of the positives come from people who were there for a year. Ask anyone who has been there longer and its a different story. The people with the attitude of "its not for everyone" and "some people just cant handle it" or "some people just are not cut for JAMF" - Probably have not worked anywhere else in their lives as they don't understand what a functional work place looks like.
