Pros
-Customer focused -Healthy growth rate -Always changing -New opportunities available if you apply yourself -Work life balance is good. 40 hours a week possible, and if you want to get ahead and do extra it is still under 60 hours a week for most weeks of the year. -Others in support really do care about helping the customer
Cons
-Support is touted as the most important part of or renewals and customer retention (via a great relationship) but it is not market competitive or valued as such in terms of compensation. -Support is also seen as third class. Development and support do not have an open dialog because of this. Having a relationship there would help support better serve the customer. Some actions have been taken to open that door with some informational meetings that have been widely attended, but more needs to be done to break the stigma that support is underneath development. -Support base pay (and upper pay cap it also seems) is less than the customers (Mac and Apple Admins) we serve. If support is to be highly skilled to serve the customer they need to be the best in the industry, and to do so higher compensation will be need to attract and retain talent.