JoS. A. Bank reviews

3.4

61% would recommend to a friend

(1,199 total reviews)
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John Tighe

100% approve of CEO

40% positive business outlook

JoS. A. Bank has an employee rating of 3.4 out of 5 stars, based on 1,199 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JoS. A. Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Aug 11, 2013
Recommend
CEO approval
Business Outlook

Pros

You could make the argument that it's better than being unemployed.

Cons

There's obviously a theme among most of these reviews. I'll echo what most have said: 1-The pay is just pathetic. I was mislead to believe that I would receive an hourly wage plus commission on everything I sold, only to find out once I got my first check that JAB operates on a "draw" system. Working at a rural store made it literally impossible to meet the draw and make any commission outside of the holiday season. To add insult to injury, during the holidays I usually worked 60-70 hours a week which meant that I had a higher draw in order to make any commission. Employees are given arbitrary, unrealistic sales goals by management in an attempt to intimidate the employee in the hope that they will go above and beyond to sell merchandise. Once you don't meet the sales goals a few times you are reprimanded. In my case I was demoted from Assistant Store Manager to Sales Associate. On top of that they cut me to a part time schedule, virtually forcing me to get another job. By the time I was finally able to leave JAB I was making $7.50 per hour. Seriously. 2.-I could write a novel on how absurd the markup and "promotions" are. Nothing new to add there. Employees are expected to keep up with the "sales" that change constantly. 3.- Employees are required to input customers' contact info into the database any time someone makes their first purchase at JAB. That info will later on be used to solicit the customer about "sales". Our regional manager actually required that we take a list of customers from the database and call them while they were at work or at home and solicit them to come to our store and shop. Needless to say this infuriated most customers. 4. Employees are expected to meet their absurd sales "goals" while having a laundry list of non-selling activities to keep up with. There were usually multiple huge boxes of inventory arriving to the store daily which we had to unpack, scan into inventory, put on the shelf, etc. We also had to pack up old merchandise to send elsewhere. We had to decipher a phone-book sized visual display guide and prepare merchandise to be placed on mannequins around the store. All of this, yet management wonders why you are not constantly selling merchandise. 5. The company all but encourages conflict between employees and customers. If someone is dumb enough to buy something at the obscence prices, they are then required to pay to have their clothing tailored. Employees are required to milk as much money out of the customer for tailoring as they can. I saw cases where customers were charged over $100 to have a cheap suit tailored. THEN, the customer is expected to wait a minimum of 2 weeks to have their clothes tailored before having to come back to the store and pick it up. Many times we had to spend hours boxing up clothes to send hundreds of miles away to have it tailored. This usually resulted in customers having to wait over 3 weeks to receive their clothing, due to the time necessary to ship to and from the tailoring service. Needless to say, customers were constantly infuriated by the wait required to receive their clothing, especially after paying for tailoring. In many cases they didn't fit correctly after being tailored. All of this essentially encourages customer conflict, yet if a customer files a complaint, the store level employees are blames and in most cases fired without question.

2.0
Aug 23, 2012
Recommend
CEO approval
Business Outlook

Pros

Commission during significant sales that occur roughly twice a year are a good time for commission as a sales person.

Cons

Sales executives are encouraged to sell sell sell as expected in any retail job. Although the commission is not worth the effort required to sell the necessary amount to make anything significant. Also, when making thousand dollar sales and averaging 50 thousand plus in annual sales receiving little to no commission, it is easy to become disillusioned. Look elsewhere for retail jobs.

2.0
Aug 7, 2012

Don't make it a career

Recommend
CEO approval
Business Outlook

Pros

Dependent on where you live it can be very lucrative salary wise. Also if you sell a ton/do better than last year. The people you meet will be fantastic. Part time/full time sales executives I worked with are amazing people, including my former store manager. Customers can also really make your day. It is a FANTASTIC place to create contacts to then grow a list to find a career out of. If you just graduated from any business/law school I would suggest a part time job here as a way to meet contacts.

Cons

Hope you like living at the store. The RSD also can really affect the experience you have as a manager. Some will tend to be overbearing, always there, and to be candid, seemingly bi-polar requiring you to walk on eggshells with everything you do. Goals are insane. They are often based percentage wise off whatever your store did last year, but takes no real consideration into any outlying factors such as economy, time of year, or actual sale. I think the worst part of it would be the complete and total lack of training. I was hired into the Store Manager position from within, and my "training" consisted of one week with my former store manager, one day with the manager of the store I was taking over, one week on my own at the store, then 5 days with the former store manager. To my friends I describe the training experience as "giving your 15 year old the keys to a Ferrari and telling them to learn to drive" Besides the lack of training, the company also pushes "100% customer satisfaction" which means break your back for the customer, no matter how much it may hurt your store's bottom line. It can mean taking a return of items a customer CLEARLY purchased at a Goodwill/eBay etc and brought to your store to return. No matter the condition or age of the garment you have to make them happy, God forbid that customer were to place a complaint against your store. You also have an archaic POS system to deal with, not to mention the catalog from store system, which is no different than if the customer were to order from their home!! (including still charging shipping to the store!!!)

Viewing 49 - 51 of 1,199 Reviews

Glassdoor has 1,236 JoS. A. Bank reviews submitted anonymously by JoS. A. Bank employees. Read employee reviews and ratings on Glassdoor to decide if JoS. A. Bank is right for you.