Justworks reviews

I want to start by saying I worked at Justworks for over five years— I stuck around through many highs and lows, but ultimately left when it became clear the company had completely lost any sense of appreciation or respect for its employees. If you’re looking for an extremely high-stress job with low pay, no growth opportunities, and a micromanagement style that’ll make you question your every move— Justworks is for you! More specifically, the Customer Success Org is the place to be if you enjoy being constantly overworked, disgracefully underpaid, and treated like trash by both your company *and* its customers. Great for anyone who loves burnout and prefers not to be recognized or rewarded for their contributions. Let me paint a picture of your day-to-day: log in at 9AM sharp— if you're late, you’ll receive verbal, then formal written warnings from your manager. They’ll be monitoring your availability at all times, both in and outside of the office. If you're on the Support Team, you’ll have a pre-set, hour-by-hour daily schedule with one designated lunch break. Need an additional 15+ minute break? You’ll need to request approval from your manager. Get ready to feel like a child, because that's how Management will treat you. Expect to be inundated with emails and calls the moment you log on for the day. Nearly every customer conversation is extremely nuanced and urgent. For example: a customer forgot to run payroll and now their employees won’t be paid. It’s your fault. Fix it. The customer doesn’t care that the system can’t retroactively send out hundreds of thousands of dollars or that they made the mistake— they expect you to make it happen anyway. Now you’re scrambling to coordinate with internal teams, beat a same-day processing deadline, and then deliver the news that their employees likely won’t be paid for another week. Next call? A frantic employee in the hospital because their health insurance isn’t showing as active, and they can’t get care for their newborn in the NICU. Fix it. You’ll work with internal teams, insurance carriers, dig into the backend systems, and try to figure out what went wrong— all while trying to stay composed and work to calm the panicked parent. Expect to be on edge at all times. There are no 'light' days. You will constantly be drowning. Justworks has never staffed the Customer Success team adequately, and they never will, because no one in leadership is willing to stand up for the department and the hardworking, dedicated people who keep the company's customers happy. Let’s talk upward mobility next. Maybe you eventually want to grow into a managerial position, or maybe you think joining the CSO at Justworks will be a good stepping stone to eventually transition to another internal team. I promise you— this will be the worst step toward professional growth you can possibly take. Recruiters are known to make the process of internal mobility seem realistic and attainable, but that’s not an accurate portrayal of how things actually work. To start, if you want to grow internally— either horizontally or vertically—you’ll need nearly perfect individual metrics (i.e. CSAT, Q/A Score, NPS, etc.), which are very difficult to maintain. To give you a little insight: receiving just ONE bad Q/A score means your metrics will be in the red for several months. Add in one or two angry customers taking their frustration out on a CSAT survey with a 1-star review, and you’ll be digging yourself out of that hole for the rest of the year. Since your metrics won’t meet management’s expectations, you won’t even be allowed to APPLY for internal roles. It’s also worth noting that management often changes the expectations for these metrics, but doesn’t factor those changes into decisions around growth opportunities. So, let’s talk about what your 'career path' actually looks like: Option 1: You want to grow into a managerial position. There’s a long line for any management openings, so expect it to take years of going above and beyond, and being fake to the right people, until it’s your turn. Most managers who started as ICs had to apply for a leadership role 2–3 times before they were even considered. For some roles, upper-level leaders won’t even consider internal candidates and will only hire external candidates, often people they’ve worked with before. Option 2: You want to move horizontally onto another internal team. Again, expect it to take years, with zero guarantees. During those years, you’ll get small pay bumps (at most, a 3% increase year-over-year). Still, you work hard for those pennies, keeping your eyes on the goal of moving to a team that aligns better with your long-term career goals. When the right opening finally shows up, three years later (if you're really, REALLY lucky), Justworks won’t care about your tenure or pay history. Depending on the team, even if it’s a more senior role with more responsibilities, you’ll likely be expected to take a pay cut. Don’t expect your years of hard work and dedication to translate monetarily, because they won’t. The last thing I’ll touch on is Justworks’ internal policies and the HR/People Team. It’s honestly laughable because Justworks is literally an HR/Benefits/Payroll company, yet its own People Team conducted themselves despicably during my time there— embarrassing for a company that supports thousands of other HR teams. Justworks doesn’t take its own advice or put its values into practice internally, and you will feel that at some point. Unfortunately, it’ll probably happen when you’re at your lowest— facing a personal crisis and hoping the company will be reasonable or supportive. Spoiler: they won’t be. I heard countless complaints about the People Team, including some that brought me to tears, stories of my smartest and hardest-working colleagues being treated with complete disregard during some of the hardest moments of their lives. It’s a weird and frustrating experience to be on a customer-facing team that’s held to incredibly high standards— advising companies daily on how to handle sensitive HR issues, all while knowing that your own employer wouldn’t follow those same standards themselves. All of that said, Justworks is clearly trying to position itself to go public. To make things appear copacetic from the outside, the company has morphed into a rigid, stingy, corporate machine that’s completely abandoned the employee-first culture it once prided itself so heavily on. At the end of the day, what used to set Justworks apart from ADP, TriNet, or Rippling? A huge part of the appeal was the quality support our Customer Success team provided. It’s notoriously hard to get support from competitors, and that was one of Justworks primary differentiators. But based on how the CSO is run now, that competitive edge is almost entirely gone. I have no doubt this will erode the company's ability to retain customers in the next few most pivotal years to come. My advice? Work literally anywhere else. Work at Starbucks if you have to. DO NOT TAKE A JOB AT JUSTWORKS if you have even the tiniest speck of self-respect or regard for your mental health.