KLDiscovery reviews

3.4

57% would recommend to a friend

(246 total reviews)
avatar

Lou Paglia

42% approve of CEO

44% positive business outlook

KLDiscovery has an employee rating of 3.4 out of 5 stars, based on 246 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KLDiscovery employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

246 reviews
3.0
May 9, 2023

Survey

Recommend
CEO approval
Business Outlook

Pros

Very good people with strong technical skills.

Cons

Senior Leadership has not turned over and is set in their ways.

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KLDiscovery Response
3y
Thank you for taking time to provide your review. We do value our people above all else and are happy to hear that your experience provided you with positive connections with talented individuals! We appreciate your feedback!
3.0
May 5, 2023

Pretty Decent Doc Review Gigs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

VERY well organized in terms of onboarding. some Team Leaders are quite responsive and helpful (and some aren't). Projects may run longer than expected, which is good if you need the work.

Cons

Some Team Leads aren't great at communicating and can get very snippy when asked simple questions. You are forced to remain on a group chat all day every day, which is distracting. Hard to get straight answers re: duration of projects.

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KLDiscovery Response
3y
We appreciate you taking the time to provide insight about your experience working with KLD! Thank you and please know that we value your feedback and will use this to keep improving. Communication is extremely important and it helps us to know what areas can use focus. Thank you again!
1.0
Apr 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Intelligent colleagues, work from home

Cons

Everything. No support. Burnout is prevalent. They say you are part of "One Family" but that is only true if you are related to the CEO or part of the boys club. They talk a good game to keep you engaged and hopeful but they never deliver. You are expected to be on call 24/7 and must find coverage if you need to disengage. You must reply to emails from 9am-10pm, M-F, within 20 mins. Outside of those hours and weekends, the expectation is one hour. The raises are a joke, never meeting inflation. You receive a bare minimum bonus is you are in the top of billable hours. After 102% utilization (roughly 70 hrs per week for a month) I received $400. This is a legal sweatshop.

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KLDiscovery Response
3y
We are definitely sorry to hear this was your experience. KLD employees are always welcome to reach out to leaders or the HR Team to discuss concerns and conflicts in any part of our organization. We value all of our people and invest in the Employee Experience in various ways. Our Cultural Values include Team, Availability & Connectivity, and Urgency & Productivity. We strive to work together as one KLD team in a humble, hungry, and smart way in order to deliver the best services and product to our clients each day. We are not perfect and sometimes the balance may get off, however we always want to work together to get it right for our people. We commit to investing in continuing to ensure the wellbeing of everyone who works with KLDiscovery. Thank you for taking the time to provide your comments about your experience. We will take this seriously and use this to make sure we are always doing our best for people.
Viewing 79 - 81 of 246 Reviews

Glassdoor has 356 KLDiscovery reviews submitted anonymously by KLDiscovery employees. Read employee reviews and ratings on Glassdoor to decide if KLDiscovery is right for you.