Is Kaplan a good company to work for as a Customer Service/Student Advisor?

Customer Service/Student Advisor professionals working at Kaplan have rated their employer with 3.8 out of 5 stars in 27 Glassdoor reviews. This is a higher than average score with the overall rating of Kaplan employees being 3.6 out of 5 stars. Search open Customer Service/Student Advisor Jobs at Kaplan now and start preparing for your job interview by browsing frequently asked Customer Service/Student Advisor interview questions at Kaplan .

Does Kaplan pay Customer Service/Student Advisor employees well?

Customer Service/Student Advisor professionals rate their compensation and benefits at Kaplan with 3.0 out of 5 stars based on 27 anonymously submitted employee reviews. This is 12.5% worse than the company average rating for salary and benefits. Find out more about Customer Service/Student Advisor salaries at Kaplan.

What are the top reviewed jobs at Kaplan?

Instructor (62) , Student Brand Ambassador (55) , Teacher (48) , Tutor (46) , Manager (41) , MCAT Instructor (36) , Director (29) , Admissions Advisor (27) , LSAT Instructor (22) , Student Advisor (20) , Admissions Representative (19) , Talent Coach (19) , Campus Representative (16) , Lecturer (16) , Customer Service Representative (15)

What are the pros of working at Kaplan according to real employee reviews?

"Great for people who are not afraid to jump in and work." ((in 193 reviews)); "The benefits are good if you can get yourself enough work for your hours to qualify for them." ((in 120 reviews)); "The hours are flexible and you get to choose which classes you wish to teach." ((in 91 reviews)); "Great colleagues to work with" ((in 87 reviews)); "Flexible time and work from home days" ((in 65 reviews))

What are the cons of working at Kaplan according to real employee reviews?

"HR management is poor very poor." ((in 157 reviews)); "coming (generally only awarded after many years) and the pay is very low." ((in 156 reviews)); "They hire inexperienced people at a low salary and lock them in with policies that only allow for small % increases annually" ((in 77 reviews)); "No training program" ((in 42 reviews)); "Leadership is poor and does not accept constructive feedback from employees." ((in 26 reviews))

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Kaplan

Kaplan Customer Service/Student Advisor reviews

3.8

99% would recommend to a friend

(27 total reviews)

Andrew S. Rosen

100% approve of CEO

99% positive business outlook

Ratings by category

5.0

Diversity & inclusion

4.6

Culture & values

4.2

Work/Life balance

3.6

Senior management

3.0

Compensation and benefits

2.7

Career opportunities

Customer Service/Student Advisor employees have rated Kaplan with 3.8 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service/Student Advisor professionals have a good working experience there. Kaplan is rated in line with the average (within 1 standard deviation) by Customer Service/Student Advisor professionals compared to other employers within the Education industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

27 reviews

4.0

Sep 15, 2020

Good culture but high workload

Student services advisor

Recommend

CEO approval

Business Outlook

Pros

Wholesome group of people, management are understanding

Cons

high call volume which can be quite draining sometimes

4.0

Jan 25, 2020

Kaplan

Student advisor

Recommend

CEO approval

Business Outlook

Pros

Good training and plenty of support

Cons

Customers often complain about things we have no control over

4.0

Sep 20, 2019

great company

Student advisor

Recommend

CEO approval

Business Outlook

Pros

work from home, work load is okay after 1st week

Cons

very few hours, in 1st week on classes very busy, no advancement

Viewing 10 - 12 of 27 Reviews

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Kaplan

Kaplan Customer Service/Student Advisor reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good culture but high workload

Kaplan

great company

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