Kaseya reviews

This place is a bubble full of lies and gaslighting. The more time you spend here the more apparent it becomes, so if you just started know that it's not just you that feels crazy, it's that it's designed to be evasive and misdirect you. Look you are walking into a sales company and their primary goal is trying to get employees to commit to this insanity, under any conditions. The training is elementary and you will be sold through tons of "enthusiasm" and promises of "millions of dollars" and "ever lasting friendships". It's almost insulting. Once you get to the floor you realize you don't know anything and you start calling clients (your book of business) only to realize they DESPISE the company. They are IT Businesses or IT departments that have been called EVERY SINGLE DAY to force conversation or get bullied into buying. Look, the book of businesses each Account Manager gets averages on 30, and you are expected to have dialed 50 times EVERY DAY. You do the math. These "clients" do not want to talk to us, consistently beg to be taken out of the calling list. You will get clients that have gone through like 5 account managers before you, that have quit and burned those bridges due to over reach. And to make matters worse, when they actually need your help with billing or technical issues they do not receive it. The operations is a mess due to all the mergers and the billing since I started has been double and triple charging accounts without any assistance or resolution. And if there is a resolution, the issue appears again in two months or so. The behavior on the floor is is extremely volatile, you will get screamed at and some even humiliated. They claim that is their "tough love" approach to things but you will be threatened out of a job consistently. Additionally there are tons of lewd jokes and remarks consistently being thrown around whether to each other, or to the clients. Mind you, this is coming from the VP/ director level, so it's deeply rooted in the culture. Oh, and it's very obvious there is a substance abuse problem with many of the manages and up, which would explain the volatile behavior. You will get overpromised a ton of things, specially equity that is the biggest illusion of all things. And keep in mind that it is to the manager's benefit that the employees buy into the lies so that they can build more teams and they can move up the ladder and get a raise. So the equity dream, is sold heavily, but the story is changes every few months. Also, commission structure changes every year and you will only get paid commission for 1 year out of the 3 year contract that you are required to sell. And if you sell anything under a 3 year contract, there is no commission. Just so you have an idea the commission jumped from 7% to 4% from 2022 to 2023. Oh, and this is actually pretty funny, we were all FORCED to create reddit accounts and Glassdoor accounts to SPAM with positive reviews to drown the internal truth. Managers walked around needing to SEE the verification of the positive post (lies) before you were able to leave for the day. I never leave these kind of reviews but how I wish I would have been warned, and actually listened before subjecting myself through the insanity.

Management is absolutely clueless and has no idea how to manage a lemonade stand let alone a software company. They change the process every day, sometimes multiple times a day. If you enjoy renaming branches and jiras all day, then this is the place for you! The build servers are constantly overloaded and buggy to the point where it takes hours to build code that takes seconds on a laptop. The code baseline is ancient and you will be working on random bugs for a poorly architectured product even though they sell you on a pipe-dream of amazing code and next-gen tech. You’ll be making changes to the functional equivalent of dreamweaver the code is so bad (and old!). You’ll be blamed constantly for giving large estimates that still aren’t enough because it takes two weeks to hunt down the tiniest bug. This company literally fired their QA and closed the positions. If that doesn’t tell you all you need to know about quality control, nothing will. They expect engineers to do 2-3 weeks of manual testing each month so you only even get to work on bugs and code for a week before the “sprint” is up. Last but not least, upper management will ask for your advice or opinions then turn around and either fire you or punish you when you disagree. If you work here, my advice is to kiss the ring and get a new job as soon as possible. The CTO is especially horrible - he acts like he cares but he can’t take a suggestion.