Kemper reviews

By myself coming from my previous job as a trainer to a job with no training or trainer. I find that Kemper training process is not the best. The managers who support the floor are the ones who have to provide the training. With only 2 managers, its hard for them to dedicate their time and energy to ensure we (New Agents ) are receiving the correct information and proper training to effectively do our job. On any day that either manager is out, is the days training will be delayed for days. I've been with the company for almost 4 weeks and only been in training 4 days out of the 4 weeks. The only direction being provided is to sit with a seasoned agent and pick their brain to learn a few things or you are left with nothing to do and just sitting around doing worksheets that are helpful but isn't the best way to learn how to do the job and learn the systems that are in place to do the job. Expectations are set that it is important and taken VERY SERIOUS that every consumer "Customer" receives the correct information regarding their account/policy. Question existing; how are we to be held accountable to that standard when we are being taught by every other employee on how they handle their calls and not the way management wants us (New Agents) to handle the calls. In my opinion, to be better within the customer service department and to get quality people you have to spend the CORRECT amount of time with your new hire agents and also with existing agents. You have a manger and a supervisor but haven't been around to help due to supporting the floor. What about a trainer? floor lead? Someone who is willing dedicate time to new hire agents and get them trained properly. Its been like I said almost 4 weeks and only 4 days we have received training. Please fix this process therefore the quality of work will be seen and heard instead of everyone doing their own thing. One person teaches me on thing and the next says it is absolutely unnecessary to it.