Is Kemper a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Kemper have rated their employer with 4.3 out of 5 stars in 58 Glassdoor reviews. This is a higher than average score with the overall rating of Kemper employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Kemper now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Kemper .

Does Kemper pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Kemper with 4.6 out of 5 stars based on 58 anonymously submitted employee reviews. This is 27.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Kemper.

How happy are Customer Service (CSR) professionals working at Kemper?

95% of Customer Service (CSR) employees at Kemper would recommend their employer to a friend. This rating has increased by 22% in the past 12 months. Customer Service (CSR) professionals have also rated Kemper with a 4.0 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.4 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Kemper?

Claims Adjuster (189) , Insurance Agent (46) , Customer Service Representative (45) , Manager (45) , Auto Liability Claims Adjuster (43) , Claims Adjuster Trainee (36) , Director (29) , Claims Manager (25) , Paralegal (23) , Senior Manager (23) , Total Loss Adjuster (22) , Auto Liability Adjuster (21) , FNOL Representative (20) , Auto Damage Appraiser (18) , Bodily Injury Claims Adjuster (18)

What are the pros of working at Kemper according to real employee reviews?

"And benefits are good but pricey" ((in 232 reviews)); "There is a Good pay" ((in 139 reviews)); "Great people to work with and for" ((in 120 reviews)); "Training is great they teach you everything you need to know and in great detail." ((in 88 reviews)); "Work from Home is great" ((in 80 reviews))

What are the cons of working at Kemper according to real employee reviews?

"Poor upper management." ((in 44 reviews)); "No bonuses and can take 6 months before raise to show up in your check after raise approval" ((in 37 reviews)); "Saw other unlucky employees get placed into teams with poor leadership." ((in 30 reviews)); "There has been 2 massive layoffs in 6 months leaving hundreds of employees without jobs." ((in 29 reviews)); "Poor training for the job and heavy work load but no overtime as promised" ((in 19 reviews))

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Kemper

Kemper Customer Service (CSR) reviews

4.3

95% would recommend to a friend

(58 total reviews)

C. Thomas Evans, Jr.

Not enough data to show CEO approval

89% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.6

Compensation and benefits

4.4

Culture & values

4.0

Work/Life balance

4.0

Senior management

3.9

Career opportunities

Customer Service (CSR) employees have rated Kemper with 4.3 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Kemper is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

58 reviews

5.0

Mar 10, 2022

Excellent benefits and friendly secure work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are A1, the training is super informative and detailed - you are set up for success and have plenty of support, remote work si no transportation cost, great company to work for!

Cons

I have been treated very well so none of course pay given the current economic climate could be higher is all.

3.0

Feb 21, 2022

Lowpay high calls

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Remote/ hybrid Some managers are nice

Cons

High turnover rate Low pay

1.0

Feb 20, 2022

PTSD

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Steady paycheck bi weekly so there's that.

Cons

How absolutely horrible the customers were, and how management wasn't equipt for the emotional support needed for this stressful job and instead lessened our off phone time. Most people from orientation leave and by most i mean all but like 1-2 out of 20. Due to the stress. This place is a revolving door. And those that do stay, prefer changing departments than to stay here. And even then they eventually leave. I use to throw up from the stress here and others had to stop the calls to cry from the terrible customers.

Viewing 13 - 15 of 58 Reviews

Jobs at Kemper

Customer Service Representative (Hybrid)

Office Clerk (Full-time)

Office Clerk (Part-time)

Senior Data Systems Analyst

Office Clerk Part-Time

Kemper reviews FAQs

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Kemper

Kemper Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Excellent benefits and friendly secure work

Lowpay high calls

PTSD

Jobs at Kemper

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