Is Kemper a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Kemper have rated their employer with 4.3 out of 5 stars in 58 Glassdoor reviews. This is a higher than average score with the overall rating of Kemper employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Kemper now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Kemper .

Does Kemper pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Kemper with 4.6 out of 5 stars based on 58 anonymously submitted employee reviews. This is 27.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Kemper.

How happy are Customer Service (CSR) professionals working at Kemper?

95% of Customer Service (CSR) employees at Kemper would recommend their employer to a friend. This rating has increased by 22% in the past 12 months. Customer Service (CSR) professionals have also rated Kemper with a 4.0 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.4 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Kemper?

Claims Adjuster (189) , Insurance Agent (46) , Customer Service Representative (45) , Manager (45) , Auto Liability Claims Adjuster (43) , Claims Adjuster Trainee (36) , Director (29) , Claims Manager (25) , Paralegal (23) , Senior Manager (23) , Total Loss Adjuster (22) , Auto Liability Adjuster (21) , FNOL Representative (20) , Auto Damage Appraiser (18) , Bodily Injury Claims Adjuster (18)

What are the pros of working at Kemper according to real employee reviews?

"And benefits are good but pricey" ((in 232 reviews)); "There is a Good pay" ((in 139 reviews)); "Great people to work with and for" ((in 120 reviews)); "Training is great they teach you everything you need to know and in great detail." ((in 88 reviews)); "Work from Home is great" ((in 80 reviews))

What are the cons of working at Kemper according to real employee reviews?

"Poor upper management." ((in 44 reviews)); "No bonuses and can take 6 months before raise to show up in your check after raise approval" ((in 37 reviews)); "Saw other unlucky employees get placed into teams with poor leadership." ((in 30 reviews)); "There has been 2 massive layoffs in 6 months leaving hundreds of employees without jobs." ((in 29 reviews)); "Poor training for the job and heavy work load but no overtime as promised" ((in 19 reviews))

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Kemper

Kemper Customer Service (CSR) reviews

4.3

95% would recommend to a friend

(58 total reviews)

C. Thomas Evans, Jr.

Not enough data to show CEO approval

89% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.6

Compensation and benefits

4.4

Culture & values

4.0

Work/Life balance

4.0

Senior management

3.9

Career opportunities

Customer Service (CSR) employees have rated Kemper with 4.3 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Kemper is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

58 reviews

4.0

Feb 16, 2022

Great Place to Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay, hours, bonuses, training, room to grow

Cons

rapid calls, time off, breaks, customers, requirements

2.0

Jan 13, 2022

okay company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

pay was decent, employee appreciation lunches. Understanding of the employees who had a far commute to the antelope valley that faced un for-seen traffic and road restrictions

Cons

no work life balance many changes made to the company that effected the employees in a negative way. the company did not care which resulted in a high turn over rate

4.0

Jan 10, 2022

Great Entry Level Call Center

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I loved that this call center was in bound and had max maybe 15 - 20 calls a day. Worked mainly with agents needing assistance with the system but occasionally you get customers - you have to direct them to the agents.

Cons

Repetitive. Gets stale fast. Often you get yelled at

Viewing 16 - 18 of 58 Reviews

Jobs at Kemper

Customer Service Representative (Hybrid)

Insurance Agent Trainee

Columbia, MS

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Insurance Agent Trainee

Richton, MS

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Licensed Insurance Agent

Columbia, MS

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Licensed Insurance Agent

Wiggins, MS

View job

Kemper reviews FAQs

Kemper reviews Kemper Customer Service (CSR) reviews

Kemper

Kemper Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Place to Work

okay company

Great Entry Level Call Center

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Kemper reviews FAQs

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