Is KeyBank a good company to work for as a Branch Manager?

Branch Manager professionals working at KeyBank have rated their employer with 3.7 out of 5 stars in 142 Glassdoor reviews. This is a higher than average score with the overall rating of KeyBank employees being 3.6 out of 5 stars. Search open Branch Manager Jobs at KeyBank now and start preparing for your job interview by browsing frequently asked Branch Manager interview questions at KeyBank .

Does KeyBank pay Branch Manager employees well?

Branch Manager professionals rate their compensation and benefits at KeyBank with 3.5 out of 5 stars based on 142 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Branch Manager salaries at KeyBank.

How happy are Branch Manager professionals working at KeyBank?

39% of Branch Manager employees at KeyBank would recommend their employer to a friend. This rating has decreased by 35% in the past 12 months. Branch Manager professionals have also rated KeyBank with a 3.3 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.3 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (143) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (32) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 316 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 206 reviews)); "From most other reviews you can quickly see that there are many great people in operations and sales." ((in 204 reviews)); "Good work life balance if you are not in Investment Banking" ((in 182 reviews)); "Great Culture and Place to Work" ((in 128 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 160 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 74 reviews)); "No training manuals or formalized training." ((in 70 reviews)); "Was a part time teller, but the branch manager kept pushing more and more duties on me, most of which were supposed to be the lead tellers responsibilities." ((in 27 reviews)); "highly political environment; favoritism is abundant" ((in 26 reviews))

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KeyBank

KeyBank Branch Manager reviews

3.7

39% would recommend to a friend

(142 total reviews)

Chris Gorman

68% approve of CEO

64% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Culture & values

3.3

Work/Life balance

3.0

Senior management

3.0

Career opportunities

Branch Manager employees have rated KeyBank with 3.7 out of 5 stars, based on 142 company reviews on Glassdoor. This indicates that most Branch Manager professionals have a good working experience there. KeyBank is rated in line with the average (within 1 standard deviation) by Branch Manager professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

142 reviews

5.0

Feb 5, 2026

Pretty good

Branch manager

Recommend

CEO approval

Business Outlook

Pros

!li have enjoyed it so far

Cons

Retail is always tough but manageable

5.0

Jul 23, 2025

Awesome company

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Management, culture, pay are solid

Cons

None that I can think of

1.0

Jun 9, 2025

Disgusting leadership

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Good training but terrible follow through.

Cons

Terrible chain of command. They don’t listen or care about their staff.

Viewing 4 - 6 of 142 Reviews

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KeyBank

KeyBank Branch Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Pretty good

Awesome company

Disgusting leadership

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