Is KeyBank a good company to work for as a Branch Manager?

Branch Manager professionals working at KeyBank have rated their employer with 3.7 out of 5 stars in 142 Glassdoor reviews. This is a higher than average score with the overall rating of KeyBank employees being 3.6 out of 5 stars. Search open Branch Manager Jobs at KeyBank now and start preparing for your job interview by browsing frequently asked Branch Manager interview questions at KeyBank .

Does KeyBank pay Branch Manager employees well?

Branch Manager professionals rate their compensation and benefits at KeyBank with 3.5 out of 5 stars based on 142 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Branch Manager salaries at KeyBank.

How happy are Branch Manager professionals working at KeyBank?

39% of Branch Manager employees at KeyBank would recommend their employer to a friend. This rating has decreased by 35% in the past 12 months. Branch Manager professionals have also rated KeyBank with a 3.3 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.3 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (143) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (32) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 316 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 206 reviews)); "From most other reviews you can quickly see that there are many great people in operations and sales." ((in 204 reviews)); "Good work life balance if you are not in Investment Banking" ((in 182 reviews)); "Great Culture and Place to Work" ((in 128 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 160 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 74 reviews)); "No training manuals or formalized training." ((in 70 reviews)); "Was a part time teller, but the branch manager kept pushing more and more duties on me, most of which were supposed to be the lead tellers responsibilities." ((in 27 reviews)); "highly political environment; favoritism is abundant" ((in 26 reviews))

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KeyBank

KeyBank Branch Manager reviews

3.7

39% would recommend to a friend

(142 total reviews)

Chris Gorman

68% approve of CEO

64% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Culture & values

3.3

Work/Life balance

3.0

Senior management

3.0

Career opportunities

Branch Manager employees have rated KeyBank with 3.7 out of 5 stars, based on 142 company reviews on Glassdoor. This indicates that most Branch Manager professionals have a good working experience there. KeyBank is rated in line with the average (within 1 standard deviation) by Branch Manager professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

142 reviews

3.0

Mar 12, 2025

Job review

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Training and upper management were great

Cons

Teller shortages can make it difficult to manage wait times.

5.0

Jan 8, 2025

Cares about the employees

Branch manager

Recommend

CEO approval

Business Outlook

Pros

7% 401k match, $500 Lifestyle incentive, HSA money - promotes work & family balance, management listens and is truthful.

Cons

Insurance is high deductible, staffing is a constant issue.

3.0

Jan 1, 2025

What kind of person are you?

Branch manager

Recommend

CEO approval

Business Outlook

Pros

High volume of client interaction Great products and services that can benefits clients Cleveland team is amazing

Cons

Must wear too many hats Extremely over metricized on sales (yours and all of your employees’) Policies, processes, step by step instructions are in different locations, can be hard to find, and assume you have base level knowledge to jump in and run with it, even when it’s your first time Training by reading computer articles Outdated technology High Retail turnover and minimal staff in branch staffing models Leadership solicits feedback but little to no action is taken to drive positive change or progress Different areas work in silos, not a lot of connection between corporate and branch teams

Viewing 10 - 12 of 142 Reviews

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KeyBank Branch Manager reviews

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