Is KeyBank a good company to work for?

KeyBank has an overall rating of 3.6 out of 5, based on over 3,826 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at KeyBank to a friend and 52% have a positive outlook for the business. The best reviews about KeyBank have been left by employees working as Quantitative Analyst , Financial Analyst and Intern .

Does KeyBank pay their employees well?

According to anonymously submitted Glassdoor reviews, KeyBank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at KeyBank. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at KeyBank?

58% of KeyBank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KeyBank 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (143) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (32) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 298 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 197 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 194 reviews)); "Good work life balance if you are not in Investment Banking" ((in 178 reviews)); "Remote is flexible; work from home; relatively flexible" ((in 70 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 153 reviews)); "No training manuals or formalized training." ((in 78 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 76 reviews)); "Was a part time teller, but the branch manager kept pushing more and more duties on me, most of which were supposed to be the lead tellers responsibilities." ((in 29 reviews)); "highly political environment; favoritism is abundant" ((in 29 reviews))

What are employees saying about KeyBank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KeyBank layoffs and their outlook for job security at KeyBank in 2026.

What are the top reviewed KeyBank locations?

Cleveland , Seattle , Buffalo , Brooklyn , Overland Park , New York , Portland , Denver , Albany , Salt Lake City , Columbus , Tacoma , Cincinnati , Indianapolis , Pittsburgh , Amherst , Portland , Dayton , Boise , Syracuse , Toledo , Rochester , Salem , Bellevue , Lockport , Dallas , Hartford , Atlanta , Chicago , Canton

KeyBank reviews

3.6

58% would recommend to a friend

(3,516 total reviews)

Chris Gorman

64% approve of CEO

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Dec 12, 2017

Licensed Relationship Manager (Oakmont, PA)

Licensed relationship manager

Recommend

CEO approval

Business Outlook

Pros

- Decent pay (they will pull you in with salary to accept the job) - Decent Benefits - Appear to be cordial for the first couple weeks

Cons

- DEAD END CAREER, if you're licensed: S7/63/LAH - Minimal/No career advancement opportunities - Nearly all the LRM's are miserable, but are simply forced to be in the role - The role is essentially a Financial Advisor Assistant..simply setting up appointments via begging clients to come speak with you - Micromanagement with lack of actual financial advice knowledge - No financial strategy tactics taught, just scripts read over and over - Daily, petty and completely immature office politics...similar to middle school immaturity - Very unprofessional branch management atmosphere - Lastly you will be forced to work on the teller line if it's busy, even if you're fully licensed

3.0

Apr 24, 2017

Persona Banker

Licensed personal banker

Recommend

CEO approval

Business Outlook

Pros

Forward thinking upper mgmt and no biases for male or female salary.

Cons

As a personal banker you could spend 5 to 10+ on the teller line processing transactions and when you're on the line you can't open accounts, so you refer them to the other banker or branch mgr and receive no credit towards your goals/incentives.

2.0

Dec 13, 2016

They don't value their employees

Senior relationship manager

Recommend

CEO approval

Business Outlook

Pros

For many years, the focus of the company was on building relationships. Retain and grow your book of business were our instructions. Do whatever it takes to make the customer happy. For years I worked on a team that exceeded goals and had a great reputation in the community.

Cons

Recent purchase of First Niagara resulted in a reorganization that eliminated the positions of a lot of long time middle aged middle salary employees. Jobs were combined but high performing employees were terminated and jobs were posted internally and externally and are still not filled. Managers tell lies and are not held accountable. The average age of the people terminated out of 22 employees was 50 years old. The managers being hired for the branches are in their early 20s and have very little banking knowledge or customer service skills. The focus is sales sales sales instead of service service service

Viewing 28 - 30 of 3,516 Reviews

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KeyBank

KeyBank reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Licensed Relationship Manager (Oakmont, PA)

Persona Banker

They don't value their employees

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