Is KeyBank a good company to work for?

KeyBank has an overall rating of 3.6 out of 5, based on over 3,826 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at KeyBank to a friend and 52% have a positive outlook for the business. The best reviews about KeyBank have been left by employees working as Quantitative Analyst , Financial Analyst and Intern .

Does KeyBank pay their employees well?

According to anonymously submitted Glassdoor reviews, KeyBank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at KeyBank. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at KeyBank?

58% of KeyBank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KeyBank 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (143) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (32) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 298 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 197 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 194 reviews)); "Good work life balance if you are not in Investment Banking" ((in 178 reviews)); "Remote is flexible; work from home; relatively flexible" ((in 70 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 153 reviews)); "No training manuals or formalized training." ((in 78 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 76 reviews)); "Was a part time teller, but the branch manager kept pushing more and more duties on me, most of which were supposed to be the lead tellers responsibilities." ((in 29 reviews)); "highly political environment; favoritism is abundant" ((in 29 reviews))

What are employees saying about KeyBank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KeyBank layoffs and their outlook for job security at KeyBank in 2026.

What are the top reviewed KeyBank locations?

Cleveland , Seattle , Buffalo , Brooklyn , Overland Park , New York , Portland , Denver , Albany , Salt Lake City , Columbus , Tacoma , Cincinnati , Indianapolis , Pittsburgh , Amherst , Portland , Dayton , Boise , Syracuse , Toledo , Rochester , Salem , Bellevue , Lockport , Dallas , Hartford , Atlanta , Chicago , Canton

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KeyBank

KeyBank reviews

3.6

58% would recommend to a friend

(3,516 total reviews)

Chris Gorman

64% approve of CEO

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Apr 16, 2020

So awful I didn't stick around for a year

Surveillance analyst

Recommend

CEO approval

Business Outlook

Pros

Work life balance and networking events

Cons

The office politics are awful, so awful I didn't stick around for more than 9 months. There is a severe lack of leadership and accountability. Favorites are severely played and rewarded. Micromanaged and a lot of gossiping between managers. My career was threatened by a rumor that I didn't even start and a manager didn't appropriately talk to me about it and chose instead to state that she will make sure my career goes nowhere. Toxic work environment. Not much of a pay bump if you are promoted to a new position.

2.0

Jan 30, 2019

A Company Afraid of Innovation

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good performance management tools, clear career paths, and decent flexibility

Cons

Almost afraid of innovation, which makes the whole organization seem like it's behind the curve. Many of the executive-level leaders are not very inspiring, and their direct reports are hired in based on favoritism and not actual talent or ability to lead.

3.0

Jan 6, 2019

Bunch of muppets running hither and yon

Applications support manager

Recommend

CEO approval

Business Outlook

Pros

Great people, great community, great opportunity for those who love a work/work/work-life balance!

Cons

Solid backbone of capable people, but sr leadership has created an atmosphere of diverting all resources to chasing the shiny new object. Oh, and the new HR hack is doing just that. Keep up your ethics new CHRO! BOA are happy to moving forward with ethics. "THE BANK" values are quite contrary to what key values were'

Viewing 25 - 27 of 3,516 Reviews

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Jobs at KeyBank

Equity Research Associate – Oil & Gas

Associate, Equity Research - Healthcare

Credit Review Officer - Payments or Counterparty

Data Inventory Engineer

Senior Finance Analyst - Middle Market

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KeyBank

KeyBank reviews

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Ratings by demographic groups

Reviews by job title

So awful I didn't stick around for a year

A Company Afraid of Innovation

Bunch of muppets running hither and yon

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