Challenging Environment With Limited Training and Guidance
Pros
The role can serve as a stepping stone into sales and provides exposure to multiple aspects of hotel sales. It offers a basic understanding of sales operations in a hotel environment.
Cons
There is little to no structured training, requiring employees to figure things out on the fly. Direction from upper management is limited, resulting in unclear expectations and constantly shifting priorities. Requests for support are frequently acknowledged but rarely followed through on. The role becomes especially difficult when work, decisions, and authority are regularly undermined, which weakens accountability and makes it challenging to perform effectively. When mistakes occur, responsibility is placed on individuals rather than addressed through coaching, guidance, or process improvement. Overall, the lack of training, leadership presence, and accountability creates a frustrating and unsustainable work environment.