Pros
The job itself is interesting and being imbedded in a hospital allows for deeper relationships with referrers.
Cons
Unprofessional management - 2 of my top MD referrers were referred to as "patient poachers" by management This was documented in email! Had one great manager for 3 months , then no manager for 3 months and the next manager seemed to have little formal management experience. Liaisons are disempowered and micro managed - Its reasonable to log calls onto a CRM but because they don't know the value of a CRM it provides no value to the Liaison . They require duplication of reporting but asking for "time studies" where you have to redocument how you spend your time. Companies technology is very archaic. Report data was inaccurate They rely on faxing to conduct daily business which is often failing. I was given broken equipment , inadequate business tools and IT hadn't set up devices to be functional. They told me to start job with 80 hours of study unpaid on my own time. They don't fully reimburse for mileage nor meals while at training . You are expected to be on call on weekends and holidays and you have to ask for days off on your days off. Poor company culture- don't value employees - morale amongst liaisons was very low in my area Medicare has changed their criteria for Kindred LTAC hospitals The company demonstrated a complete lack of leadership in the lack of a planned clear strategy and the communications about this significant change. Customers andemployess were not clear and Kindred was reactionary and disorganized managing this change.
