Klaviyo reviews

3.4

56% would recommend to a friend

(763 total reviews)
avatar

Andrew Bialecki

63% approve of CEO

59% positive business outlook

Klaviyo has an employee rating of 3.4 out of 5 stars, based on 763 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Klaviyo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

763 reviews
2.0
Mar 16, 2022
Recommend
CEO approval
Business Outlook

Pros

Great engineering team that is making constant iterations to product to better serve customers and actually follows up on roadmap promises

Cons

Inexperienced sales middle management with little to no experience in actual selling themselves. The fast tract for promotions in 2018-2020 lead to a group of sales leaders who were directionless and actually promoted poor sales practices that I felt lead to a step back in my sales acumen and career tract. While interviewing, I was so excited about the potential for an IPO, I was convinced to accept a 10k cut in base and 17k cut in OTE. Their feedback was "Our highest level of sales management are taking cuts, so you shouldn't feel bad doing so". Never take a step back like this in your career! It was one of my worst mistakes and the promise of an IPO is never assured. Majority of sales team I haven spoken with recently are considering leaving The market is highly competitive, moving to all-in-one tools and Klaviyo doesn't seem to be keeping pace with companies like Attentive Hyper transactional, as an entrepreneur AE you'll like be expected to close 35-40ish deals a month. Worked from 6am to 10pm some nights as I was handling territories from every section of the globe. Sales comes second to everything else within the company. Originally the founder didn't even believe in having a sales team, wanted this to be a "self-serve" model and that attitude against salespeople seems to still prevail within the culture Cliquey, high-school type of culture

3.0
Feb 5, 2018
Recommend
CEO approval
Business Outlook

Pros

As an Engineer, there were plenty of opportunities for boundless experimentation at Klaviyo providing career growth and product contribution. Everyone has freedom to spin up servers they need and spend time researching and learning new technologies. The product team was excellent to work with as an Engineer, and they allowed Engineering to have a lot of input into the roadmap. Come here to learn a lot about distributed systems, all Amazon web services, and the email sending pipeline integrating into ecommerce. You will learn a great, helpful amount to enable you for your next role.

Cons

There needs to be prioritization into the following R&D principles to make the team world class: * Aligned dev environments: right now there are 5 different independently designed systems and bug recreation & new local feature implementation is challenging * Product team leaders need more experience: more experienced leaders could help design better UIs and hold more rigid stances on goals & roadmaps * Chocked-full of 1st-time startup employees: this is dangerous because without careful attention burnout can be produced & inefficient systems of operation * Not an attractive start-up for financial gains: stock prices were always expensive and the plethora of shares handed out to Engs mostly cannot be afforded by them, and hopefully AMT will not bite them later (many of them do not understand AMT so this is scary) * You'll have to work days, sometimes late at nights, and be on call. It's very difficult for the company to understand work-life balance, and that's clear when you hear about the CEO even working during his wedding.

1.0
Jul 25, 2024

Rto from 2 days to 3 days possibly 5 in the future

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Learning stipend which can be used for any education opportunities at least for the remainder of 2024

Cons

Recruiters lie and the expectation when I was hired was 2 days a week and now 3 days coming this September, and you will join a team and hop on zoom most of the time. Since half of the company which was hired after 2020 is still remote. Ab the CEO is also the CTO and CPO and a micromanager and hates remote work, he's pushing for 5 days a week in office and stated himself he comes into the office everyday. If you're joining this company understand that the CEO wants you in the office 5 days a week Overall feedback is ignored at this company and our voices don't feel heard

Viewing 13 - 15 of 763 Reviews

Glassdoor has 808 Klaviyo reviews submitted anonymously by Klaviyo employees. Read employee reviews and ratings on Glassdoor to decide if Klaviyo is right for you.