Klaviyo reviews

3.4

56% would recommend to a friend

(763 total reviews)
avatar

Andrew Bialecki

63% approve of CEO

59% positive business outlook

Klaviyo has an employee rating of 3.4 out of 5 stars, based on 763 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Klaviyo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

763 reviews
2.0
Jul 21, 2023

What happened?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People on the team level are great. Everyone is kind, helpful, and motivated to do great work. Benefits are good, though compensation is lacking given we that we want to become "one of the greats." The company is doing well financially, people love the product.

Cons

Over the last couple of years, overall company and team culture has decline. We didn't scale effectively (over-hired) and shifted priorities around constantly. We're all at the mercy of our CEO who tends to micromanage. Instead of solving problems, they deflect and provide unproductive solutions. VPs and directors don't create the best work environment. There's too much forced culture and fake performative work. Promoting your work is more important than the work actually is. Leadership does little to address real concerns on the team. When asked difficult questions, they deflect and point the finger. When concerns are brought up about certain team members/leaders, they ignore them. Overall, there's no longer a sense of psychological safety and that will be hard to repair. The company is shifting away from remote-first and are headstrong on going back into the office.

1.0
May 18, 2023

Don't even consider working at Klaviyo

Recommend
CEO approval
Business Outlook

Pros

- Unlimited time off - Nice office in Boston, stocked kitchen with snacks and drinks

Cons

At first, I was very excited to work at Klaviyo. However, after a few months, I started facing the harsh reality. One of the most glaring issues was the complete lack of coherent and well-defined objectives. Despite high KPIs being set, no clear path was provided to achieve them. The goals and direction were changing on the whim. It felt like a never-ending game of trial and error, where employees were left to figure things out on their own. This lack of guidance created an overwhelming sense of frustration and hindered productivity. Toxic work environment, politics, and favoritism were rampant, with certain employees receiving preferential treatment while others were left feeling undervalued and overlooked. No matter how hard you worked, your efforts went unnoticed and unappreciated.

1.0
Jan 2, 2023

Red Flags & Warning Signs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unfortunately, I am not having a positive experience at Klaviyo and I am moving on. Read the reviews that are 3 stars or less. The 5 star reviews are from new hires that were instructed to write the reviews during their orientation.

Cons

Red Flag terminology that Klaviyo uses: "Fast Paced" - means that they spend so much time in endless meetings discussing the same issue/problem, that by the time a solution has been reached, you have zero time to implement it. You must work at a rushed and ridiculous pace and hope that you don't mess up because there is no time left for accuracy and reviews if you hope to meet the deadline. "High Growth" - means that they are hiring bloat to get them through IPO. If they ever manage to hit it, there will be mass layoffs shortly after. Outlook is bleak. "Collaborative" - means that you do not have any autonomy. All decisions must be sponsored by leadership and a group of your peers. This goes for every single thought, process, decision, and idea that you have relative to your area of expertise. "Best Place to Work" means that Klaviyo has paid to be on this list so that employees can then vote between them and other companies that have also paid to be on this list. Please take these types of designations with a grain of salt. There is an alarming number of very incompetent and incapable people at all levels of leadership here. Senior leadership (Sr Dir, VP, and C-Suite) is especially top heavy in the incompetence department. Culture is very petty and political. Cut throat, even. There has been lots of turn over for a reason. "Fake it til you make it" is fully embraced. It's clear that many have never worked for global companies, let alone public companies, or being part of taking a company to IPO. When you finally discover this, it will be too late. If you let them know that you know, you will be managed out. The best decision I made was to leave.

Viewing 16 - 18 of 763 Reviews

Glassdoor has 808 Klaviyo reviews submitted anonymously by Klaviyo employees. Read employee reviews and ratings on Glassdoor to decide if Klaviyo is right for you.