KnowBe4 reviews

3.5

61% would recommend to a friend

(1,485 total reviews)
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Bryan Palma

56% approve of CEO

56% positive business outlook

KnowBe4 has an employee rating of 3.5 out of 5 stars, based on 1,485 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KnowBe4 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
5.0
May 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Great company culture, amazing benefits, flexible work schedule, caring leadership. I was in sales for nearly two years. I had a slower start than most, but I followed the process and instead of parting ways leadership fought to keep me around. They worked with me, coached me, and continued to help me find success. Of course in sales there are always KPIs you have to hit, but at the end of the day, results are what are highlighted. I have never worked at an organization that actually cared about me where the EVP of Sales, VP, and my director would book time on my calendar to work with me and coach me. I recently got promoted to a Sales Training Manager role which I am very grateful for the amount of help I received in this growth oppportunity. A true fair lead distribution system is what really stands out for sales. No one gets better leads based on their tenure and title (its actually impossible). Yes people who have been here longer can get more marketing leads because they have been prospecting specific accounts for years and are driving them to our website. If I could work here forever I would. It's an amazing organization that I cannot wait to grow with.

Cons

EOM and EOQ limits PTO but that's sales

2.0
May 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Genuinely nice ppl work here Will hire you with no CSM experience, they allow you to learn on the job many companies won't do that. They promote fairly fast which is cool.

Cons

VERY high turnover, 4 ppl from my class alone quit within 6 months, and others I know are currently looking for other roles. Low pay, below market average. The biggest con is the workload. To get all your work done, you have to come in earlier or leave later. It's not like management will ask you to stay late, but you will get pulled aside and asked why certain things aren't done, so you stay late to avoid those conversations. I realized I was working for less pay, so I left. And since its salary and no overtime pay, you are essentially working for free. I understand maybe having to stay late a few times a quarter, but once it's constant, that's an issue for me. I don't think the company intentionally overworks CSM'S I believe the constant turnover is the issue for why we had so many accounts. When someone leaves they spread those accounts onto the team, which means more clients to handle.

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KnowBe4 Response
4y
We are happy to hear that you enjoyed several aspects of KnowBe4, such as your coworkers. However, we’d like to address a few of your concerns. Current industry standards show that our CSMs manage an average number of clients for an organization our size. Additionally, we continue to invest in headcount across the business with total headcount increasing by about 35% versus the end of Q1 2021, which drove the vast majority of our operating expense increases. We hope you find an organization that is the right fit for you!
5.0
Apr 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Company culture; Unlimited PTO; Tons of opportunities for movement within the company; Free gym membership; Company-wide bonus; Certification/tuition reimbursement; Holiday party!!! 401k match

Cons

Employee medical is paid, high rates for adding family members to family plan.

Viewing 370 - 372 of 1,485 Reviews

Glassdoor has 1,574 KnowBe4 reviews submitted anonymously by KnowBe4 employees. Read employee reviews and ratings on Glassdoor to decide if KnowBe4 is right for you.