Is KnowBe4 a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at KnowBe4 have rated their employer with 2.9 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of KnowBe4 employees being 3.4 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at KnowBe4 now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at KnowBe4 .

Does KnowBe4 pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at KnowBe4 with 2.3 out of 5 stars based on 42 anonymously submitted employee reviews. This is 32.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at KnowBe4.

How happy are Customer Service Manager (CSM) professionals working at KnowBe4?

23% of Customer Service Manager (CSM) employees at KnowBe4 would recommend their employer to a friend. This rating has decreased by 26% in the past 12 months. Customer Service Manager (CSM) professionals have also rated KnowBe4 with a 3.3 rating for work-life-balance, 3.9 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (105) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (32) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Core Support Technician (19) , Senior Software Engineer (19) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 186 reviews)); "The people are great and are willing to help out other team members when needed." ((in 98 reviews)); "Fun and great company culture" ((in 92 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 79 reviews)); "Unlimited PTO (with a few restrictions)" ((in 62 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"Low pay and an increasing amount of work" ((in 40 reviews)); "Being bought out affected layoffs and many people were let go." ((in 12 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 7 reviews))

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KnowBe4

KnowBe4 Customer Service Manager (CSM) reviews

2.9

23% would recommend to a friend

(42 total reviews)

Bryan Palma

Not enough data to show CEO approval

19% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Work/Life balance

2.9

Culture & values

2.8

Career opportunities

2.7

Senior management

2.3

Compensation and benefits

Customer Service Manager (CSM) employees have rated KnowBe4 with 2.9 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an average working experience there. KnowBe4 is rated 25% below average by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

42 reviews

5.0

Jul 10, 2017

Current KnowBe4 CSM - Happy Camper!

Csm

Recommend

CEO approval

Business Outlook

Pros

Amazing staff, amazing CEO, great benefits, great training, REAL appreciation. It makes such a difference feeling like everyone (both coworkers & management) really cares about you and is backing you for success. Something majority of companies lack.

Cons

Not enough parking spaces in our parking garage! Other than that, I can't think of any.

KnowBe4 Response

Thanks very much for the feedback. In the meantime, we have added a few hundred more parking spots so that problem is solved. I hear you regarding the training, we do our level best to give people data in the way that helps them learn the best. Warm regards, Stu

5.0

Jul 10, 2017

CSM

Csm

Recommend

CEO approval

Business Outlook

Pros

The People, The Company, The View, The Work Environment

Cons

I don't have any Cons for this job

KnowBe4 Response

It seems you like everything! We are glad to hear it!

5.0

Mar 7, 2016

A Breath of Fresh Air

Csm

Recommend

CEO approval

Business Outlook

Pros

The environment is incredible!!! Coming from a drab corporate environment this place is truly a breath of fresh air. Everyone is from different backgrounds but somehow all the personalities fit. This is truly the best company that I have ever worked for. Plus.. Free snacks ha!! you really can't go wrong. The training was above par, I felt very informed from day one. I look forward to growing with this company and can't wait to see what the future holds.

Cons

I honestly have no cons to write. This place is full of positive people who enjoy what they do. If you find a job you love then you will never work another day in your life. : )

KnowBe4 Response

You are most welcome!!! Also we just hit employee #700! We love that we can create and grow an amazing environment for our Knowsters. So, glad you are here!

Viewing 40 - 42 of 42 Reviews

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KnowBe4 Customer Service Manager (CSM) reviews

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Current KnowBe4 CSM - Happy Camper!

CSM

A Breath of Fresh Air

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