KnowBe4 Customer Service Manager (CSM) reviews

2.9

23% would recommend to a friend

(41 total reviews)
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Bryan Palma

Not enough data to show CEO approval

19% positive business outlook

Customer Service Manager (CSM) employees have rated KnowBe4 with 2.9 out of 5 stars, based on 41 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an average working experience there. KnowBe4 is rated 25% below average by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

41 reviews
5.0
Jul 11, 2019

Employee focused = Happy customer

Recommend
CEO approval
Business Outlook

Pros

Really good culture that lends to happy employees.

Cons

The transparency is pretty high but it is always a little unsettling to see someone get fired and then we the implication is we are not allowed to talk about it.

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KnowBe4 Response
7y
If someone has left KnowBe4 you can always speak to employee relations. We have transparency and you are allowed to know what happened (for the most part, as long as there is no PII or HIPPA info.) Also, if you have concerns, make sure you talk to your manager, their manager or HR... We want to make sure that you have someone to bring up issues with.
5.0
Jul 1, 2019

Just Got Here and I Love It

Recommend
CEO approval
Business Outlook

Pros

Work at your own pace. Great benefits and pay. Truly transparent peers, managers, and executives. Relaxed and fun-loving work environment.

Cons

Haven't found one so far.

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KnowBe4 Response
6y
So glad you loved your first experiences. We know how hectic it can be starting a new job. We work to make sure you are as comfortable and welcomed as an employee as possible. You guys, our team, creates a lot of the reason that KB4 is as amazing as it is.
5.0
Jul 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Amazing staff, amazing CEO, great benefits, great training, REAL appreciation. It makes such a difference feeling like everyone (both coworkers & management) really cares about you and is backing you for success. Something majority of companies lack.

Cons

Not enough parking spaces in our parking garage! Other than that, I can't think of any.

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KnowBe4 Response
7y
Thanks very much for the feedback. In the meantime, we have added a few hundred more parking spots so that problem is solved. I hear you regarding the training, we do our level best to give people data in the way that helps them learn the best. Warm regards, Stu
Viewing 37 - 39 of 41 Reviews

Glassdoor has 1,583 KnowBe4 reviews submitted anonymously by KnowBe4 employees. Read employee reviews and ratings on Glassdoor to decide if KnowBe4 is right for you.