Is KnowBe4 a good company to work for as a Customer Success Manager (CSM)?

Customer Success Manager (CSM) professionals working at KnowBe4 have rated their employer with 2.9 out of 5 stars in 30 Glassdoor reviews. This is a lower than average score with the overall rating of KnowBe4 employees being 3.4 out of 5 stars. Search open Customer Success Manager (CSM) Jobs at KnowBe4 now and start preparing for your job interview by browsing frequently asked Customer Success Manager (CSM) interview questions at KnowBe4 .

Does KnowBe4 pay Customer Success Manager (CSM) employees well?

Customer Success Manager (CSM) professionals rate their compensation and benefits at KnowBe4 with 2.2 out of 5 stars based on 30 anonymously submitted employee reviews. This is 37% worse than the company average rating for salary and benefits. Find out more about Customer Success Manager (CSM) salaries at KnowBe4.

How happy are Customer Success Manager (CSM) professionals working at KnowBe4?

22% of Customer Success Manager (CSM) employees at KnowBe4 would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. Customer Success Manager (CSM) professionals have also rated KnowBe4 with a 3.2 rating for work-life-balance, 3.9 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (106) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (31) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Core Support Technician (19) , Senior Software Engineer (19) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 186 reviews)); "Fun and great company culture" ((in 92 reviews)); "Fun. Great people." ((in 88 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 82 reviews)); "Great team and atmosphere." ((in 64 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"Low pay and an increasing amount of work" ((in 38 reviews)); "Being bought out affected layoffs and many people were let go." ((in 12 reviews)); "New CEO has really brought the place down along with the leaders he has brought in." ((in 9 reviews)); "Marketing will write to this review and will try to say otherwise, but sales reps have gone to leadership that proves favoritism to reps who are Scientologists." ((in 3 reviews))

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KnowBe4

KnowBe4 Customer Success Manager (CSM) reviews

2.9

22% would recommend to a friend

(30 total reviews)

Bryan Palma

Not enough data to show CEO approval

17% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.2

Work/Life balance

2.9

Culture & values

2.8

Career opportunities

2.7

Senior management

2.2

Compensation and benefits

Customer Success Manager (CSM) employees have rated KnowBe4 with 2.9 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have an average working experience there. KnowBe4 is rated 25% below average by Customer Success Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

30 reviews

5.0

May 21, 2025

Greatest Company I have worked for!

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

KnowBe4 has been an awesome experience and one of the best places to work. The culture is amazing, co-workers are amazing and manager are super helpful and amazing as well. Company has helped me grow in the short time being here and I love what I do. Thank you KB4!

Cons

None that I can think of.

3.0

Feb 21, 2025

good place to gain CSM experience

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

good culture and people working there

Cons

very low pay and they are enforcing RTO

3.0

Jan 7, 2025

A LOT of change in the last year - and more to come

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Health insurance, unlimited PTO, good teammates, free gym membership, work from home 2 days/week

Cons

PAY - Commissions have been cut SEVERAL times over the last few years. More people/roles competing for the same pot of commissions/money. More changes are coming. WFH - Have to go to the office 3 days a week after 5 years being home and crushing our targets. Give up some of your rental space to reduce costs. Appreciate your employees hard work and let us stay home full time. "Moving closer" to the office is not a realistic option.

Viewing 4 - 6 of 30 Reviews

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KnowBe4

KnowBe4 Customer Success Manager (CSM) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Greatest Company I have worked for!

good place to gain CSM experience

A LOT of change in the last year - and more to come

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