Is KnowBe4 a good company to work for?

KnowBe4 has an overall rating of 3.5 out of 5, based on over 1,567 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 62% of employees would recommend working at KnowBe4 to a friend and 58% have a positive outlook for the business. The best reviews about KnowBe4 have been left by employees working as Director , Tech Support and Software Engineer .

Does KnowBe4 pay their employees well?

According to anonymously submitted Glassdoor reviews, KnowBe4 employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at KnowBe4. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at KnowBe4?

62% of KnowBe4 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KnowBe4 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (105) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (32) , Channel Account Manager (29) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Senior Software Engineer (19) , Core Support Technician (18) , Director (17) , Sales Engineer (16) , Sales Representative (15) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 178 reviews)); "The people are great and are willing to help out other team members when needed." ((in 93 reviews)); "Fun and great company culture" ((in 92 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 82 reviews)); "Unlimited PTO (with a few restrictions)" ((in 67 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"The pay is low and earning potential is mild at best" ((in 36 reviews)); "Base salary is low." ((in 19 reviews)); "Being bought out affected layoffs and many people were let go." ((in 12 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 7 reviews)); "no time off holidays" ((in 5 reviews))

What are employees saying about KnowBe4 layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KnowBe4 layoffs and their outlook for job security at KnowBe4 in 2026.

KnowBe4 reviews

3.5

62% would recommend to a friend

(1,478 total reviews)

Bryan Palma

55% approve of CEO

58% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Work/Life balance

3.6

Culture & values

3.5

Career opportunities

3.3

Senior management

3.3

Compensation and benefits

KnowBe4 has an employee rating of 3.5 out of 5 stars, based on 1,478 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KnowBe4 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Apr 15, 2026

Disappointing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are very passionate and hard working employees here. I am glad to have made wonderful connections here.

Cons

To say I am disappointed is an understatement. New products are released left and right with no additional compensation to the support teams. The pay is significantly below market rate for the industry. Don't expect the "quarterly" or "merit" bonuses to be anything substantial. The support teams workload continues to increase while also being provided with inadequate training that ultimately sets employees up for failure. In terms of metrics, the department would rather measure your reflexes on clicking a call button and high ticket counts rather than focusing on quality customer service. Career advancement opportunities are limited. Take a look at the other low-rated reviews in this thread—the trend is impossible to ignore.

KnowBe4 Response

1mo

Every Knowster's experience matters to us, and we believe there’s something to learn from each individual. Thank you for sharing your feedback.

5.0

Apr 13, 2026

Great team and products

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Great colleagues - Lots of new products/innovation

Cons

- Priorities can change a lot

KnowBe4 Response

1mo

Thank you for your feedback!🥳 We’re so glad you love working here and being part of our incredible team.

1.0

Apr 12, 2026

Counting the days until I can leave

Enterprise account executive

Recommend

CEO approval

Business Outlook

Pros

The people are great, but leadership keeps letting go the people that made this company great.

Cons

Senior leadership. All of them! It is such a shame what we are seeing happen to this company. It is like a lesson on what not to do if you want a company to survive. The CEO sets the tone for a company and he is a joke. He has been heard openly berating his own leaders on calls then telling people to add 5 start reviews on Glass Door. This house of cards is falling fast! I will be submitting my 2 weeks once I get an offer.

KnowBe4 Response

1mo

Thank you for sharing your experience. We're sorry to hear you're feeling this way, and we take feedback like this seriously, especially from someone who has invested 3 years with us. We genuinely value the people who have built KnowBe4, and we understand that changes in leadership or direction can be difficult and disorienting. That said, change is inevitable as we continue to grow. If there are specific concerns you'd like to share directly, we encourage you to reach out to HR or use our anonymous feedback channels. We wish you well regardless of what you decide, and we hope you'll consider having that conversation before you go.

Viewing 10 - 12 of 1,478 Reviews

Jobs at KnowBe4

Executive Assistant (Customer Success SVPs) (Remote)

Customer Implementation Specialist (Remote)

Snr. Communications Manager (Remote)

Sales Development Representative Intern (Hybrid)

Arlington, VA

View job

QA Engineer (MIS) (Remote)

KnowBe4

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Great team and products

Counting the days until I can leave

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