Is KnowBe4 a good company to work for as a Customer Success Manager (CSM)?

Customer Success Manager (CSM) professionals working at KnowBe4 have rated their employer with 2.9 out of 5 stars in 30 Glassdoor reviews. This is a lower than average score with the overall rating of KnowBe4 employees being 3.4 out of 5 stars. Search open Customer Success Manager (CSM) Jobs at KnowBe4 now and start preparing for your job interview by browsing frequently asked Customer Success Manager (CSM) interview questions at KnowBe4 .

Does KnowBe4 pay Customer Success Manager (CSM) employees well?

Customer Success Manager (CSM) professionals rate their compensation and benefits at KnowBe4 with 2.2 out of 5 stars based on 30 anonymously submitted employee reviews. This is 37% worse than the company average rating for salary and benefits. Find out more about Customer Success Manager (CSM) salaries at KnowBe4.

How happy are Customer Success Manager (CSM) professionals working at KnowBe4?

22% of Customer Success Manager (CSM) employees at KnowBe4 would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. Customer Success Manager (CSM) professionals have also rated KnowBe4 with a 3.3 rating for work-life-balance, 3.9 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (106) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (31) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Core Support Technician (19) , Senior Software Engineer (19) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 188 reviews)); "The people are great and are willing to help out other team members when needed." ((in 95 reviews)); "Fun and great company culture" ((in 92 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 82 reviews)); "Unlimited PTO (with a few restrictions)" ((in 68 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"Low pay and challenge to increase pay" ((in 39 reviews)); "They claim radical transparency and assured us of no layoffs and that comp plans would be for the better." ((in 12 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 7 reviews)); "Favoritism and nepotism" ((in 3 reviews))

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KnowBe4

KnowBe4 Customer Success Manager (CSM) reviews

2.9

22% would recommend to a friend

(30 total reviews)

Bryan Palma

Not enough data to show CEO approval

17% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Work/Life balance

2.9

Culture & values

2.8

Career opportunities

2.7

Senior management

2.2

Compensation and benefits

Customer Success Manager (CSM) employees have rated KnowBe4 with 2.9 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have an average working experience there. KnowBe4 is rated 25% below average by Customer Success Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

30 reviews

5.0

Jul 1, 2023

Fantastic Culture

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

・transparent culture ・positive motto culture ・open door culture that you can talk to anyone you want

Cons

・still American-centric (improving) ・there are plenty to improve in internal processes to be more efficient

5.0

Feb 18, 2023

Work hard and you’ll do well

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Salary Leadership U.K. team Bonus Commission

Cons

There isn’t really anything negative

5.0

Nov 17, 2022

Professional development

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Knowbe4 invests in my development and helps me to grow professionally. We have a diverse team and everyone's opinion has value. Knowbe4 has a transparent work environment, challenges, successes and daily operations are shared with all our employees.

Cons

You have to take ownership. If you always make an excuse or if you plan on being anything less than you’re capable of being, Knowbe4 might not be the right workplace for you.

Viewing 19 - 21 of 30 Reviews

Jobs at KnowBe4

Customer Success Manager (Enterprise) (Remote)

Manager, Enterprise Customer Success

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Revenue Operations Analyst, GTM & Central Planning (Remote)

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KnowBe4

KnowBe4 Customer Success Manager (CSM) reviews

Ratings by category

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Fantastic Culture

Work hard and you’ll do well

Professional development

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