Is KnowBe4 a good company to work for as a Customer Success Manager (CSM)?

Customer Success Manager (CSM) professionals working at KnowBe4 have rated their employer with 2.9 out of 5 stars in 30 Glassdoor reviews. This is a lower than average score with the overall rating of KnowBe4 employees being 3.4 out of 5 stars. Search open Customer Success Manager (CSM) Jobs at KnowBe4 now and start preparing for your job interview by browsing frequently asked Customer Success Manager (CSM) interview questions at KnowBe4 .

Does KnowBe4 pay Customer Success Manager (CSM) employees well?

Customer Success Manager (CSM) professionals rate their compensation and benefits at KnowBe4 with 2.2 out of 5 stars based on 30 anonymously submitted employee reviews. This is 37% worse than the company average rating for salary and benefits. Find out more about Customer Success Manager (CSM) salaries at KnowBe4.

How happy are Customer Success Manager (CSM) professionals working at KnowBe4?

22% of Customer Success Manager (CSM) employees at KnowBe4 would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. Customer Success Manager (CSM) professionals have also rated KnowBe4 with a 3.3 rating for work-life-balance, 3.9 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (106) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (31) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Core Support Technician (19) , Senior Software Engineer (19) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 188 reviews)); "The people are great and are willing to help out other team members when needed." ((in 95 reviews)); "Fun and great company culture" ((in 92 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 82 reviews)); "Unlimited PTO (with a few restrictions)" ((in 68 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"Low pay and challenge to increase pay" ((in 39 reviews)); "They claim radical transparency and assured us of no layoffs and that comp plans would be for the better." ((in 12 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 7 reviews)); "Favoritism and nepotism" ((in 3 reviews))

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KnowBe4

KnowBe4 Customer Success Manager (CSM) reviews

2.9

22% would recommend to a friend

(30 total reviews)

Bryan Palma

Not enough data to show CEO approval

17% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Work/Life balance

2.9

Culture & values

2.8

Career opportunities

2.7

Senior management

2.2

Compensation and benefits

Customer Success Manager (CSM) employees have rated KnowBe4 with 2.9 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have an average working experience there. KnowBe4 is rated 25% below average by Customer Success Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Gender

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Parent or family caregiver

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Reviews by job title

30 reviews

5.0

Nov 17, 2022

Great workplace placing strong emphasis on workplace culture and work-life balance. Hosts great career opportunities

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

- Workplace culture - Flexibility with hybrid WFH arrangements - Great team of accomplished professionals to work with and learn from - Comprehensive training that continues beyond the initial stages - Expansive range of career development opportunities and internal promotion opportunities

Cons

- Co-ordination between departments can be clunky (work in progress) - There's often a delay between information from head office making it's way to the ANZ team, due to KB4 being a US-based company

5.0

Nov 14, 2022

5 Star Company

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

CSM team are incredible to work with, Support for everyone's needs is 5 star. and outstanding respect for one and other. Also plenty of opportunities to progress.

Cons

I have been working with KnowBe4 for just over half a year and i cant fault this company.

4.0

Oct 16, 2022

Fast growing, clear expectations & rewards

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Fast growing company Very clear expectations Excellent & extensive training Good rewards

Cons

Commission structure does mean you can end up being penalised for something entirely out of your control

Viewing 22 - 24 of 30 Reviews

Jobs at KnowBe4

Customer Success Manager (Enterprise) (Remote)

Manager, Enterprise Customer Success

Customer Success Director (Enterprise)

Snr. Director of HR (Americas) (Remote)

Revenue Operations Analyst, GTM & Central Planning (Remote)

KnowBe4 reviews FAQs

KnowBe4 reviews KnowBe4 Customer Success Manager (CSM) reviews

KnowBe4

KnowBe4 Customer Success Manager (CSM) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great workplace placing strong emphasis on workplace culture and work-life balance. Hosts great career opportunities

5 Star Company

Fast growing, clear expectations & rewards

Jobs at KnowBe4

KnowBe4 reviews FAQs

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