Does Knowledge Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Knowledge Services employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Knowledge Services. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Knowledge Services?

56% of Knowledge Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Knowledge Services 3.6 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Knowledge Services?

Eligibility Specialist (18) , Recruiter (11) , Eligibility Assistant (8) , Administrative (3) , Administrative Assistant (3) , Manager (3) , Contractor (2) , IT Contractor (2) , MSP Specialist (2) , Program Delivery Specialist (2) , Program Specialist (2) , Research Analyst (2) , Software Engineer (2) , Specialist (2)

What are the pros of working at Knowledge Services according to real employee reviews?

"Great people throughout the organization." ((in 11 reviews)); "beautiful office space" ((in 8 reviews)); "My most current manager was great to work with." ((in 5 reviews)); "Generally a good work/life balance." ((in 5 reviews)); "Beautiful work environment" ((in 4 reviews))

What are the cons of working at Knowledge Services according to real employee reviews?

"no benefits to speak of / reduced pay by $1/hour to employees following a 'budget cut'" ((in 13 reviews)); "Pay was low for market." ((in 12 reviews)); "The nepotism is real within KS." ((in 7 reviews)); "Family is offered promotions and annual raises, while the rest of the employees don't receive annual raises, or any type of bonus." ((in 5 reviews)); "Don't like the health insurance and are not compensated for our hard work." ((in 4 reviews))

What are the top reviewed Knowledge Services locations?

Indianapolis , Fishers , Fort Wayne , Gary , Columbus , Evansville , West Lafayette , Marion , Mishawaka , Madison , Chattanooga , Nashville , Loogootee , Bloomington , Crown Point , Noblesville , Jasper , Jeffersonville , Michigan City , Daleville , South Bend , Brazil , Terre Haute , El Segundo , Reno , Castleton

Knowledge Services reviews

3.3

56% would recommend to a friend

(144 total reviews)

Julie Bielawski

82% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Knowledge Services has an employee rating of 3.3 out of 5 stars, based on 144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Knowledge Services employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

144 reviews

5.0

Mar 12, 2018

Amazing, down-to-earth people!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people were so great, especially those in the corporate office, but from the owners of the company downhill, they were professionals who knew how to have fun and get work done. They looked out for their employees and kept open communication, which is typically unheard of.

Cons

The reason I left was not really for more money, it was due to an employee that no longer works at the company. I do regret leaving them because they have open minds, in general, even though they operate in other typical business-like ways.

Knowledge Services Response

8y

Thank you for taking the time to reach out to us and leave a review regarding your experience as an employee with Knowledge Services. We are pleased to hear that you had such a positive experience and felt that you were openly communicated with and taken care of while in your role. It does sadden us that you left because of another former employee but hope your positive experience will keep us at top of mind for your next career move. We loved your suggestion about cross-talks and the 2-3 month after hire evaluations, and have made the appropriate teams aware of your suggestions. Fortunately, we no longer have the three-week pay gaps that you're referring to but we do believe that the sort of follow up you suggested would be beneficial for our company and its new hire employees. Again, we appreciate you taking the time to give us such constructive feedback and thank you for your contributions during your time with us!

3.0

Sep 14, 2017

Eligibility Associate

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Paid weekly, company helped me a lot.

Cons

Need more coworkers, more training for coworkers.

Knowledge Services Response

8y

Dear Reviewer: We appreciate your feedback and thank you for providing details regarding your experience as an employee through Knowledge Services. We are pleased to hear that you have been satisfied when receiving your pay, and that our company representatives have assisted you well. We understand that you would like additional coworkers and training, and we assure you that your review and suggestions will be passed along to the appropriate teams so that we can improve your experience. If you have anything else you would like to share, we encourage you to contact us at ERTeam@knowledgeservices.com to begin a conversation. Thank you again for your review and your contributions!

4.0

Mar 29, 2017

3 years and counting

Program specialist

Recommend

CEO approval

Business Outlook

Pros

Positive work environment, Compassionate and caring management team, Ability to work independently, Freedom to think outside the box. There are several positive incentives to work at KS.

Cons

We are paid only twice per month. Not bi-weekly, but twice per month. Meaning there are several months per year we have to go three weeks between pay checks. This causes great distress for me as a single parent. This is something a great percentage of KS employees have complained about and verbalized to management and the owners of the company but seems to fall on deaf ears. The salary is competitive but is less than desired for the amount of work required. Although management tries to provide incentives such as trips to the corporate office in Indiana every year I would prefer a holiday bonus and/or the ability to earn bonuses. Health insurance isn't good. No opportunity for advancement.

Knowledge Services Response

9y

Thank you for taking the time to write and provide a constructive review! We truly appreciate receiving feedback that is both productive and effective. We are thrilled to hear that you have experienced the flexibility, positivity, creative freedom, and the compassion of a caring management team during the last three years. Even more so, we hear your frustrations and suggestions, and we are sincerely taking them into consideration as we look for areas to improve and enact positive change. We are constantly working to improve the employee experience both on-site and off-site, and we value your feedback, as it gives us greater insight into where we need to focus efforts. The only thing we ask is: please grant us a little patience as we make changes and improve our employee's experience. It does take time to implement change, but we see that as a valuable part of growing a business! Thank you again for providing open and honest feedback. Please know that we value the hard work you have put into our company and your work. We are so glad to have you as part of our Knowledge Services family. Thank you again for your contributions.

Viewing 85 - 87 of 144 Reviews

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