Does Knowledge Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Knowledge Services employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Knowledge Services. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Knowledge Services?

56% of Knowledge Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Knowledge Services 3.6 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Knowledge Services?

Eligibility Specialist (18) , Recruiter (11) , Eligibility Assistant (8) , Administrative (3) , Administrative Assistant (3) , Manager (3) , Contractor (2) , IT Contractor (2) , MSP Specialist (2) , Program Delivery Specialist (2) , Program Specialist (2) , Research Analyst (2) , Software Engineer (2) , Specialist (2)

What are the pros of working at Knowledge Services according to real employee reviews?

"Great people throughout the organization." ((in 12 reviews)); "Nice office, friendly managers and CEO, but after the first two weeks or so you start to notice the hush conversations around the office discussing the latest questionable practice or person who was fired." ((in 6 reviews)); "Generally a good work/life balance." ((in 5 reviews)); "beautiful office space" ((in 5 reviews)); "Beautiful work environment" ((in 4 reviews))

What are the cons of working at Knowledge Services according to real employee reviews?

"no benefits to speak of / reduced pay by $1/hour to employees following a 'budget cut'" ((in 13 reviews)); "Pay was low for market." ((in 11 reviews)); "The nepotism is real within KS." ((in 7 reviews)); "Family is offered promotions and annual raises, while the rest of the employees don't receive annual raises, or any type of bonus." ((in 5 reviews)); "I feel like the health insurance is a kind of expensive, and it doesn't cover a whole lot until the deductible is met." ((in 4 reviews))

What are the top reviewed Knowledge Services locations?

Indianapolis , Fishers , Fort Wayne , Gary , Columbus , Evansville , West Lafayette , Marion , Mishawaka , Madison , Chattanooga , Nashville , Loogootee , Bloomington , Crown Point , Noblesville , Jasper , Jeffersonville , Michigan City , Daleville , South Bend , Brazil , Terre Haute , El Segundo , Reno , Castleton

Knowledge Services reviews

3.3

56% would recommend to a friend

(144 total reviews)

Julie Bielawski

82% approve of CEO

65% positive business outlook

Ratings by category

3.6

Work/Life balance

3.3

Culture & values

3.2

Diversity & inclusion

3.2

Career opportunities

3.1

Senior management

3.0

Compensation and benefits

Knowledge Services has an employee rating of 3.3 out of 5 stars, based on 144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Knowledge Services employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

144 reviews

1.0

Apr 30, 2017

Customer Service Rep

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Their were no pros

Cons

Will fire you in a heartbeat

Knowledge Services Response

9y

Dear Reviewer: We appreciate your feedback and want to thank you for taking the time to leave your review as an employee through Knowledge Services. We recognize the frustrations and want to apologize that your experience was not positive. Unfortunately, for employees contracted through Knowledge Services on behalf of a client, we have limited control over termination. However, we do take into account all concerns of employees, current or former, and if you have any other concerns or suggestions that could help us improve the experience of other contract employees, please don't hesitate to reach out to our Employee Relations Team at ERTeam@knowledgeservices.com. Thank you again for your review and your contributions!

5.0

Apr 17, 2017

Great Place!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Positive place to work -Beautiful office -Managers are helpful and knowledgeable -Flexibility available when needed

Cons

No cons as everything is great

Knowledge Services Response

9y

Dear Reviewer: Thank you for taking the time to leave us your honest feedback! We are happy to learn that your experience with us has been enjoyable, and that you feel encouraged, supported, and guided by our management staff. Please continue to provide us with feedback, good or bad, as we are dedicated to creating a positive and happy work environment for all. We value you and your contributions and are so grateful to have you as part of our Knowledge Services family. Thank you again for your contributions!

4.0

Mar 29, 2017

3 years and counting

Program specialist

Recommend

CEO approval

Business Outlook

Pros

Positive work environment, Compassionate and caring management team, Ability to work independently, Freedom to think outside the box. There are several positive incentives to work at KS.

Cons

We are paid only twice per month. Not bi-weekly, but twice per month. Meaning there are several months per year we have to go three weeks between pay checks. This causes great distress for me as a single parent. This is something a great percentage of KS employees have complained about and verbalized to management and the owners of the company but seems to fall on deaf ears. The salary is competitive but is less than desired for the amount of work required. Although management tries to provide incentives such as trips to the corporate office in Indiana every year I would prefer a holiday bonus and/or the ability to earn bonuses. Health insurance isn't good. No opportunity for advancement.

Knowledge Services Response

9y

Thank you for taking the time to write and provide a constructive review! We truly appreciate receiving feedback that is both productive and effective. We are thrilled to hear that you have experienced the flexibility, positivity, creative freedom, and the compassion of a caring management team during the last three years. Even more so, we hear your frustrations and suggestions, and we are sincerely taking them into consideration as we look for areas to improve and enact positive change. We are constantly working to improve the employee experience both on-site and off-site, and we value your feedback, as it gives us greater insight into where we need to focus efforts. The only thing we ask is: please grant us a little patience as we make changes and improve our employee's experience. It does take time to implement change, but we see that as a valuable part of growing a business! Thank you again for providing open and honest feedback. Please know that we value the hard work you have put into our company and your work. We are so glad to have you as part of our Knowledge Services family. Thank you again for your contributions.

Viewing 118 - 120 of 144 Reviews

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