Kohl's POS Sales Associate reviews

Planning anything in advance was a joke. There were many times when schedules weren't received until 3 days before the start of the week. I received my 90 day review in my 9th month of employment. Hours and shifts were unpredictable. No matter how many excellent customer notes and "you did it" notes I received - I was never rewarded with the appropriate lanyard badges. It sounds totally petty - however - when you keep hearing management talk about the program with NO follow through, it becomes meaningless. You are hounded to get credit card applications and customers' emails each day. After awhile it feels like I'm harassing my customers by asking the same thing again and again. Oftentimes, you'll bw the only cashier in a department and a giant line forms when a small percentage of clientele continually insist a particular item is "on-sale" or is ringing up at $9.00 instead of $29.00. This same group thinks they can switch the stick-on price tags and I won't notice it's the wrong item name associated with the "replacement" sticker. The regular customers are a real joy and I genuinely adored helping them. I never thought Kohl's would be a high-paying job, however when review dates and requests to be cross trained in other departments go unanswered, there's only so much a person can take.

Initial orientation was done well. Computer Based Training-too much to do in one sitting-rather boring and repetitive-after many years in retail, a group setting with interaction is much more effective and makes for a better learning experience. POS system extremely cumbersome and initial training is insufficient-especially for PT Temp holiday hires who are expected to jump in and essentially learn the system and procedures on their own. I kind of felt feed to the wolves...