Kohl's reviews

They expect great things from their associates but it is difficult to deliver, due to of all the understaffing, hours cutting and poor communication between the managers and the floor. For example, you may be asked to cover a different department as well as your own, but you have not had training to do it so you are running around like a chicken with their head cut off half the time. Horribly messy fitting rooms. Too many different brands - too much ends up being handled so many times and then ends up on an overcrowded and unshoppable clearance rack anyway. Lots and lots and lots of waste of workers time and efforts. They make you cram credit down customers throats because they think that will keep customers coming in. They do coming in but end up returning a lot. Return policy is way way too lax. People return items that have been worn and/or outgrown.

Kohl's keeps adding more and more responsibilities on hourly staff, however they keep reducing staffing levels to the lowest in company history.