Krispy Kreme reviews

3.4

56% would recommend to a friend

(2,102 total reviews)

Josh Charlesworth

54% approve of CEO

37% positive business outlook

Krispy Kreme has an employee rating of 3.4 out of 5 stars, based on 2,102 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Krispy Kreme employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Jan 4, 2015

A pretty sweet place to work at.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The best things: You get your first raise after 3 months, and then another shortly after, so that's something great to put on your resumé. You also get to eat doughnuts all you want while you're on the clock. You also get a 50% discount, which is awesome, because McDonald's only gave me a 10% discount. You get your work shoes, for FREE. They also offer incentives such as, you get $1 for every coupon book or calendar you sell! (They DON'T have to pay you for that at all, since you're already supposed to sell their merchandise.) On Christmas, I got a free Turkey, as a gift from Krispy Kreme! You also get paid weekly, instead of bi-weekly.

Cons

Krispy Kreme is a great company, but things tend to go wrong when dealing with management. I feel like supervisors do most the work, while the Store Manager, or GM, goes on vacation once a month, or every other month. In case you don't understand how awesome that is, that's about 6-12 vacations a year! Also, tons of doughnuts get thrown out; I think it'd be better to donate some to churches, or let the employees take a half-dozen home with them. Now, Krispy Kreme isn't "fast food," it is "retail," because we sell merchandise such as Tshirts, mugs, onsies, caps, and other miscellaneous items. And it does get irritating to I, and the customer when I am forced to offer purchasing our new Vanilla Spice Latte, along with a doughnut hole cup, and topped with our latest gadget, such as the Christmas ornament or our calendars. Now, purchasing any of what I mentioned would either benefit you, or you would greatly thank me for it later. But, when all you came in for was 2 original glazed doughnuts, and I have to ask you to purchase all that before you leave, it does get annoying and frustrating. There are probably more pros than there are cons to Krispy Kreme, but the cons should be reconciled and be noticed by KK, and be fixed if possible.

1.0
Nov 12, 2014

Krispy Kreme Hoover Shop

Recommend
CEO approval
Business Outlook

Pros

Easy to get hired, allows overtime, provides uniform.

Cons

Does not offer direct deposit, requires uniform, expected to come in early or forced to stay late to be relieved with no notice whatsoever, no breaks or time to even sit down some nights, and unreliable employees.There is no where near enough employees to even run the production line, let alone finish all tasks including, making all doughnuts for 3 different Krispy Kreme shops by a certain time, supply our store, and make enough for the fundraiser orders, then clean entire shop before the store opens. The machines are constantly breaking and just get a quick fix to only break again soon, management does not do anything when you address them with serious problems in the workplace. Employees do not stay long at all because of the lack of help or training and how unorganized and chaotic things are. I quit during transition, when my paycheck was misplaced twice and took a month to receive it, my employee paperwork was lost 3 times so I was unable to work for 10 days with no pay (while ready the same day, it was sitting on the desk waiting to be sent to the boss for 9 days), and during transition from franchise to corporate, I was promised several times that my healthcare wouldn't change because I was working mainly for benefits and waited a year to have surgery and with only one month left for eligibility, then at the last moment I was told I would only have a preventive plan, and it was a joke. I tried to contact corporate management several times, I left many messages and still have not received a call. Very unprofessional and do not care about their employees one bit and are so completely disorganized and messy they cant find anything at all. No management on 3rd shift so most employees leave to go sleep in their car for hours while others are working.

1.0
Sep 19, 2014

Worst First Job Ever

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I got to take home free doughnuts, which my family absolutely loved.

Cons

Disorganized, no actual "training". I was given a training manual but nobody even followed it. The manager stood in the back and harassed me through the headset the entire time I was up front trying to serve customers. Nothing I did was good enough; I was "not loud enough", "not fast enough", despite them knowing it was only my first job and I was still supposed to be in training. I had no idea where anything was but I was still expected to know exactly what to do. Their idea of training was the manager standing behind me, saying things like "Now look what you did, it's ruined. Why would you do that?" and other similar things. I was so anxious by the end of my last day there (due to the manager's constant nagging) that I spilled a customer's boiling hot coffee all over my hand and was not allowed to take care of the burn because I still had customers to wait on. I was also told that I would be working four-hour shifts but on several occasions where I was supposed to be going home, the manager refused to let me go and kept me over an hour after I was supposed to be leaving. On one day, I almost missed a dentist's appointment that I had scheduled six months earlier. When I told the manager, she said it "wasn't her problem" and that I should have known better than to expect to go home at a certain time. They locked my phone in the office and would not let me contact my very worried parents, who expected me home long before they actually let me out of the store. After I had already told them I could not work Sundays, they scheduled me for a very early, very busy Sunday anyway and refused to let me leave on time yet again. I was also not informed, nor was it in the manual, that I was not allowed to wear any kind of jewelry except rings, and I was very loudly told to take off my bracelet and necklace in front of the customers, which really embarrassed me. Also, you aren't allowed to have any kind of fingernail polish or false nails, which I did not like and I know a lot of other prospective employees may not like as well. I only worked there for a little less than two weeks. It was so stressful and I was so constantly anxious that I would get in the car to leave and end up breaking down in tears, unable to calm down for hours. Another employee that had been hired around the same as myself also quit just before I did. I do not recommend working here at all.

Viewing 19 - 21 of 2,102 Reviews

Glassdoor has 2,317 Krispy Kreme reviews submitted anonymously by Krispy Kreme employees. Read employee reviews and ratings on Glassdoor to decide if Krispy Kreme is right for you.