Kroger reviews

3.1

42% would recommend to a friend

(24,273 total reviews)
avatar

Rodney McMullen

31% approve of CEO

36% positive business outlook

Kroger has an employee rating of 3.1 out of 5 stars, based on 24,273 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kroger employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

24K reviews
3.0
Oct 14, 2012
Recommend
CEO approval
Business Outlook

Pros

For the most part, they're flexible with scheduling.

Cons

Kroger spends SO much time bending over backwards to suck up to their customers that they've grown accustomed to being wined and dined ( At least my store). This causes customers to literally throw a fit when there isn't a bagger on a lane ("I have to bag my own grocceries? REALLY?") or if an item rings up higher than normal because they haven't presented their 'Plus' card yet ("UH excuse me, this rang up wrong, that means I get it for free now") The examples go on and on. The supervisors will swoop in the moment you begin a conversation during downtime (believe me, there is plenty of downtime in the middle of the week) and tell you to break it up and stand out on "cashier alert" (which consists entirely of standing at the end of your lane and waiting silently for a customer) Meanwhile, they stand in their 4-person huddle and laugh and joke all day, regardless of how busy we are, and regardless of the fact that we could actually use their help on the floor. The will constantly change the schedule without telling you, and then punish you when you don't show up for the correct shift.

2.0
Oct 13, 2012

Customer not first

Recommend
CEO approval
Business Outlook

Pros

Stable, Solid company. Good benefits.

Cons

Too political. I am not naive, I know that is the way it's played, but this is ridiculous. Also, micromanagement has been taken to an all new level. Associates and Management are so worried about scorecards that customer service is an afterthought.

3.0
Oct 12, 2012

It's a job

Recommend
CEO approval
Business Outlook

Pros

I would say that what working in grocery retail offers is job stability and good benefits. Also, I work with some really nice people.

Cons

Basically, they dedicate no time to training to training their employees, which is a big negative, especially when you end up looking incompetent while doing tasks like U-Scan. Also, almost no opportunity to advance unless you want to get involved in company politics. Extremely rude customers.

Viewing 23728 - 23730 of 24,273 Reviews

Glassdoor has 24,939 Kroger reviews submitted anonymously by Kroger employees. Read employee reviews and ratings on Glassdoor to decide if Kroger is right for you.