Wow how do I began? Horrible to say the least. I have only been working with the company for a short period of time, and throughout the duration of my working with them I have never ever in my life been so stressed out by one part time job!!! No job for that matter. 2 Weeks of training for a workload that requires several months of training if not more! I worked from home which was convenient. But what they put their employees through absolutely doesn't cover for all the headache that comes along with this position. Quality assurance are based on whatever the quality assurance person is feeling that day, or based on their own individual experiences with the calls. Based on what they would ask or not ask the applicant. No structural scripting available. Scripts are outdated, overly repetitive on the questioning, redundant to the applicant when reading the questions being asked, and extremely unreliable on the types of questions that you told and scolded to ask. I have a question. How do I follow the script verbatim, and then get quality assurance back saying, we know it’s not a scripted question, but you are still suppose to ask? Seriously? Refresher training huh.. really? No I don’t need a refresher training on you telling me how and what you would do on your calls. I need a training based on exactly how the calls are suppose to go for each company!! Per the exact scripting!! If I am suppose to ask, then have it on the scripting!!! This company is a set up for failure from the start! No matter how hard you try to complete the interviews correctly, the Quality assurance department whomever it will consist of completing the review of your call will find error in it!! If you train a person on a new job and keep things consistent with all your employees, management, all on the same page. You can’t help but succeed and go far with the company! However, when you have Multiple people giving you instructions on how to do your job based on how they do theirs and no one employee does it the same, but they all have their hand in the pot of your work stew, how can you possibly expect the employee to succeed?!! And, don’t you dare try to rebuttal on what you know is right! Or, attempt to show them documented proof that you followed the exact steps and did exactly what you were suppose to do and went over and beyond on a call and have all of it documented. They still will say, nope you were suppose to do it this way?!Absolutely no recognition for hard work/ no value for employees efforts of improvements!! I worked from home and still could see and feel the favoritism like a thick tension in the air!! If you get on your supervisors bad side or try to knock what quality assurance is saying about your work, Get ready to be targeted and nit picked on! There are times that I would literally be in tears with this job. And, that is not right!! No job should have you to the point of tears, or feeling a sense of inadequacy!!! They didn’t even care that I gave my resignation!! Wow!! Thanks for a complete waste of my time!! I really tried to hang in there and thought for a minute, I can do this and I won’t give up!! Once you are targeted they will make it to where you have no choice but to give up!! Inconsistency all over the place! Work environment stressful and unhealthy.
I do not recommend working here!!
