Great company but gets a little lost at times.
Pros
- A lot of people complain about ability to advance. I didn't have a problem with this and found lots of opportunity for talented people who gave 100% - Great pay, very competitive - Lots of PTO - Excellent benefits - Excellent place for branching into new career paths under an umbrella of security
Cons
- The call center is heavily staffed by temporary employees who can be either a detriment when given the wrong responsibilities or untapped since Covance can't afford to convert - Call center talent is managed much like a blind man panning for gold. Completely unaware of the value of what gets discarded and what is kept or promoted - Technology is a little outdated and nobody wants to admit that it's weighing down the quality of service provided to clients - Can be very symptomatically responsive and never proactive - Starting to feel like a jack of all trades and a master of none with the new business mgmt is chasing