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We appreciate you taking the time to share your feedback about your experience at Lacuna. We are committed to providing a safe, supportive, and ethical environment for both our clients and our employees, and we take your concerns very seriously.
We are particularly concerned about your claims regarding unsafe working conditions, prioritizing billing over quality care, and tolerating abusive behavior. We want to assure you that we have a zero-tolerance policy for any actions that jeopardize the safety and well-being of our clients and staff. We have addressed the issues with landlord non-compliance by taking direct action to ensure all facility factors are fixed and brought back to exceptional standards.
We also thoroughly investigate any and all claims of unsafe working conditions or abusive behavior and take appropriate action to address any violations of our policies and values. To our knowledge, all employees involved in the concerns you raised have been terminated. We are dedicated to fostering a culture of transparency, accountability, and respect, and we will make every effort to ensure a safe and positive environment for everyone at Lacuna.
We encourage you to check back in with Lacuna to see how we've addressed your past concerns. We welcome you to reach out to us directly to share any further details or ask any questions you may have. Thank you for taking time to leave a review!
