Lands' End reviews

3.5

61% would recommend to a friend

(766 total reviews)
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Andrew McLean

66% approve of CEO

43% positive business outlook

Lands' End has an employee rating of 3.5 out of 5 stars, based on 766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lands' End employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

766 reviews
1.0
Jul 17, 2014

Horrible Pace To Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great co workers. Other than that, I can't think of any pros.

Cons

First of all, if you are thinking about working here, be careful. HR will say just about anything to get you to accept the job, including things that are not true. I am astonished that they can get away with this practice and show such a lack of integrity. Once in, to my dismay, I found it to be a stifling culture of micromanagement with inexperienced, non talented leaders. Morale is bad, turnover is high. People are lifers or come from the outside and stay two years due to relocation contracts. People actually have countdown timers on smartphones toward their two year anniversary. Hours are long and others take up the slack when people leave, which is often. There have been jobs open for over a year. It's bad. Morale has seemed to be declining at an accelerated rate. Company has no vision. It is chaotic, disorganized and inefficient. You will put in the hours but feel like you are spinning in circles doing meaningless tasks. I agree with other reviewers, there is a worker bee mentality. How will a company sustain competitiveness treating their employees so poorly? Good news is that you will never have to make a decision, you have five layers of bosses to do it for you. You can get by on demonstrating how adept you are carrying out orders. Whether or not you agree with them doesn't matter. The culture has strayed far from its roots and Gary Comer's influence. Stay away!

1.0
Dec 17, 2021

Lands End

Recommend
CEO approval
Business Outlook

Pros

Work from home Decent pay

Cons

Do not work for this company if you never want to have a seperation of home life from work as well as being told one thing by a part of management only to be gaslight when you question it and put on action plans if your numbers are not perfect. However explain how you are to properly take an order from a customer in less then 6 minutes when at times there are a variety of obstacles that deter that, ie not available item, different price, different sizes, explination of the catalog, ect. Make that make sense. You are nothing more then a number and robot, and while management claims they understand they do not, as they will gas light you, be two faced two you are all around toxic.

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Lands' End Response
4y
Thank you for taking time to write a review. We would like to learn more about your experience. Please email us at employeefeedback@landsend.com.
3.0
Aug 10, 2015

They want to do well, but are mired by the past

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some really bright people that are part of this organization. In the last couple years there has been an influx of top-tier talent brought in at top dollar to help try to drive Lands' End into the future. There are some exceptionally bright people that work in certain pockets. Work/life balance is pretty good in most areas of the company. They are pretty flexible with family schedules, and they have a lot of nice perks for employees like the fitness center. Oh, and they are a casual shop, though this really means 'dress-up-how-you-want-to' on the creative side of the business.

Cons

Things looked hopeful with a spinoff from Sears, but the upper management turmoil that has gone on for the last few years has left the company tailspun and floundering. Especially in the IT department, the influx of new talent and their ideas are met with violent opposition from the old school. It's very much the case of worlds colliding, past and future. They don't invest in professional development AT ALL. They expect any learning to be done on your own time and dollar, so it's no shock that a lot of people are really old school in their skill sets and management styles. The hangover from Sears and the layoff days is still around, and the mass exodus of the more market-attractive roles attests to the curmudgeon culture. If you haven't stewed in the cranky, antiquated, complacent environment for most of your career, as so many still there have, the IT culture is pretty hard to tolerate long-term. Progressive management is not a thing over there. Not all parts of the business are that bad, but things are not looking good.

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Glassdoor has 849 Lands' End reviews submitted anonymously by Lands' End employees. Read employee reviews and ratings on Glassdoor to decide if Lands' End is right for you.