Lantern reviews

3.0

46% would recommend to a friend

(121 total reviews)

John Zutter

60% approve of CEO

52% positive business outlook

Lantern has an employee rating of 3.0 out of 5 stars, based on 121 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Lantern employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

121 reviews
2.0
Jun 15, 2025

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Recommend
CEO approval
Business Outlook

Pros

-The idea of the service is great if you can get quality healthcare at a fraction of the cost

Cons

-favoritism and uneven workload across advocates. Some may have answered 10 calls in a week and some 120 -unrealistic expectations, constantly being told you not doing enough -horrible management , management is overly rude -high turnover rate because the workload is insane -the bonuses was decent then they changed it and will find any reason for you not to get it -they say the company growing but really its just the same employees getting promoted

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Lantern Response
1y
Thank you for your feedback. We're sorry to hear that your experience at Lantern didn’t meet expectations. While we’re growing substantially as an organization, we recognize that growth can bring challenges—and we appreciate your insights regarding workload and management support. Your concerns are important to us. I’d welcome the opportunity to speak with you directly to better understand your experience. Please feel free to reach out to me for a confidential conversation. Thank you for your contributions to Lantern. We wish you all the best in the next chapter of your career. Meredith Fish SVP, People Team
2.0
May 2, 2025

Toxic Environment

Recommend
CEO approval
Business Outlook

Pros

Monday thru Friday work schedule and training was decent

Cons

Parking, work load, management, upper management, inconsistency with QA scores, nit picky, shaming employees, toxic workplace

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Lantern Response
1y
Thank you for sharing your feedback. We’re glad to hear you found value in the Monday–Friday schedule and training provided. We’re sorry to learn that your experience included concerns about workload, management consistency, and the work environment. We take feedback like this seriously, as it helps us identify areas where we can improve. Over the past year, we’ve made changes to our leadership structure, QA processes, and team communication practices to further support a more consistent and respectful work environment. We appreciate your time at Lantern and your contributions over the years, and we wish you the best in your future endeavors. Meredith Fish SVP, People
Viewing 37 - 39 of 121 Reviews

Glassdoor has 123 Lantern reviews submitted anonymously by Lantern employees. Read employee reviews and ratings on Glassdoor to decide if Lantern is right for you.