3y
Hello- thank you for taking the time to submit feedback. We are always looking for ways to improve our new hire experience. Based off a few of the things disclosed in this review, we believe you may have been hired as a temp to permanent employee and apologize for any miscommunication our third party staffing partner may have inaccurately communicated during the hiring process. All contract employees are eligible for a higher rate of pay should they convert to a FTE. We do provide our parking stipend of $100/month to all FTE and contract hourly employees because we do understand the inconvenience of paying for parking .
All of our Care Advocates are required to be onsite for training, and their initial time in role (once they have passed training). After that period (roughly 4-6 months), all CAs are eligible to work remotely 1-2 days/week subject to meeting performance standards. However, contract employees are not eligible for this benefit until they are directly employed by us.
While we are continuously looking to improve our training (thank you for the great insight on training format), we never prohibit employees from gaining additional training support in order to feel fully equipped to do their role. We also host additional trainings for all of the member services team periodically throughout the year. If you feel you were not adequately trained, we encourage you speak to your supervisor and they can help get you the support you need. Additionally, after receiving various feedback from former training classes (which we solicit after every training class so we can continue to improve), we have added a 1-2 week additional "hub zero" period where new hires take a small volume of cases and gain more of that on the job training you have indicated you are seeking.
Finally, regarding workload, we are thrilled to be in a position to add jobs in a market where new jobs are slowing down. This is due to growth in our product offering. As we staff the team, this does put a temporary strain on our current team to take on more cases. Our incentive plan (which full time employees are eligible for) is designed to reward employees for their case management (quality and volume factored in).
As a fast growing company, we recognize we have room for improvement with our new hire experience. We will take your feedback to the team to ensure we are considering future new hire experience and that we are clearly communicating the expectations around training, onsite work and compensation.
We do understand our environment isn't the right fit for everyone but hope this response provides some clarity on some of your concerns.
