Lantern reviews

The work load is extremely high. As a result the work you do on a daily basis may be above your technical job description--but with the right attitude you will see that this is an opportunity for your personal and professional development. The company is booming and growing exponentially--- which is a great problem to have! The staff levels are not high enough to meet the demand, in my opinion. Leadership and management are working to improve these conditions for all departments.

Inconsistency of training, lack of communication between and among leadership, overworked with heavy workload expected to easily manage 100+ cases, underpaid, unappreciated, they constantly ask for feedback just to ignore our concerns, you could ask the same question to 4 different supervisors and you will get minimum 3 different answers, the non-member facing departments cause so much trouble to the member services by not adequately doing their jobs then we are told "you all are the backbone of the company", the job that they describe during the interview is not at all what you actually do so you are blindsided during training, it just gives call center vibes, no structure at all, YOU HAVE TO PAY FOR PARKING DOWNTOWN EVERY DAY