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      Lantern

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      Lantern reviews

      3.0

      46% would recommend to a friend

      (121 total reviews)

      John Zutter

      60% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      Lantern has an employee rating of 3.0 out of 5 stars, based on 121 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Lantern employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      121 reviews
      1.0
      Nov 16, 2022

      Do not work here please I’m begging you

      Care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people that you work with, some are very helpful and I enjoyed working with them.

      Cons

      All the cons in the world, supervisors are terrible and play favorite and have no real experience in a supervisory other than being at the company for longer than others. Micromanage you to death, monitor your every move so you stay in queue as long as possible. Offer no real help for ca’s and the lack of training is terrible as they teach you once and expect for you to excel without proper guidance. Supervisors are never at their desk, they’re either in a “meeting” or making Starbucks runs. Do not work here if you are not ready for unrealistic deadlines and personable supervisors all around the same age that do not know what they’re doing. Worst company I have ever worked for. This job is supposed to be about the member and empathy but quality control will run your scores into the ground and keep you from attaining bonuses because of instances they do not like. There is no consistency within the job as far as management, supervisors and case work. Every one has different ways of doing the job so you never get cut and dry answers. The break time is atrocious and they have no respect for employees with real life issues and expect you to be a robot. They will not let you work from home unless you are “sick” but will hound you to prove that something is wrong with you and once they find out you’re sick they will not let you work from home.

      avatar
      Lantern Response
      3y
      Hi - Thank you for the thoughtful feedback. I am sorry to hear you feel you were not properly trained for your role with our team, All of our Care Advocates go through extensive training for nearly 6 weeks. Throughout that training, new hires have the opportunity to complete multiple exams to ensure they understand all of the various components of the role. Care Advocates are required to pass a final exam before speaking with members. Over the last year that team has almost tripled in size! Fortunately, this has created promotional opportunities within that team- allowing us to promote several people from Care Advocate to supervisor. This has been a great training opportunity for people who are ready to take on leadership roles within our company. As newer leaders within our company, we intend to provide more support and focus on enhancing those skills so they can successfully guide and lead the team. It is true as we have scaled we have evolved our processes and we have faced consistency challenges. To solve that we have brought in a knowledge management team and are excited to soon launch more accessible on demand resources to better equip our CAs! It is also true that this team works onsite. This ensures we can maintain high quality standards for our clients and members, and allow for real time support when needed- as every case is different. When employees are sick, we do not encourage them to work from home, instead we prefer they take paid time off so they have ample time to rest and recover. We appreciate all of the feedback, and will be sure to take the information back to our team so we can ensure these things are top of mind as we continue to grow our team.
      2.0
      Aug 26, 2021

      Despite the valuable experience, not stable enough to recommend.

      Care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sociable, young working environment. Casual working attire. Leadership is usually flexible regarding extenuating circumstances where your presence/performance at work may be adversely affected. You are allocated a certain amount of days per year where you can work from home. Helpful when trying to avoid using PTO. Overtime can be done at home and pays $30. Working a couple OT hours per pay period can add a couple hundred dollars to your paycheck. The company is currently on a hiring spree, hoping to dramatically increase the number of care advocates to bring down caseloads and improve efficiency. The knowledge you receive about insurance and the experience you gain can dramatically improve your resume, improving your job prospects and knowledge base. Because it's a growing company, you have more direct access to higher-ups. (including the CEO)

      Cons

      Astronomically high turnover among care advocates and leadership. 4 out of the 6 managers that interviewed me departed the company within 2 months of me being here. Many care advocates have left as well, often for positions with more manageable workloads and higher pay. The amount of inbound calls makes accomplishing daily tasks and keeping up with your cases impossible. Workflow is generally poor despite strong efforts by care advocates, making a demoralizing work environment. Pay, while seemingly decent at $20 an hour, can often pale in comparison to better-compensated, similar positions in other companies. Extremely high caseloads means giving each of your members the time they need extremely difficult. This can sometimes, and often does, result in escalations. Our members oftentimes need significant surgical procedures and can't afford a care advocate that can't interact with their case with the attention it deserves. . You have to pay for parking, most workers here are paying anywhere between $160 - $200 a month for parking. This was not communicated to me during the interview. Leadership is generally attentive yet ultimately ineffective in addressing the lack of process efficiency in the department. This is not a well-oiled machine. Your schedule is not set in stone. Hours range from 6:00 - 4:00 all the way to 10:00 - 7:00. Your schedule can change whenever the company wants it to. There are also mandatory late-night shifts, usually twice a month for all care advocates. The metrics that determine who is bonus-eligible are difficult to reach even for the most seasoned of care advocates. (due to the high caseload) Upward mobility in the company can be slow. You generally have to be here for almost a year before opportunities may open to you.

      3.0
      Oct 25, 2024

      The job sucks

      Care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Monthly bonuses, diversity, location, work from home opportunity, growth.

      Cons

      High employee turnaround in the company.

      avatar
      Lantern Response
      1y
      Hello, Thank you for sharing your feedback. While I’m glad to hear you appreciate some of the benefits at Lantern, I understand that turnover is a concern. Your input is valuable, and I encourage you to reach out directly if you'd like to share more about your experience or offer suggestions for improvement. Thank you, Meredith Fish SVP, Human Resources
      Viewing 16 - 18 of 121 Reviews
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      Glassdoor has 123 Lantern reviews submitted anonymously by Lantern employees. Read employee reviews and ratings on Glassdoor to decide if Lantern is right for you.