UPL - unlawful practice of law: INCREDIBLY EASY TO COMMIT!! I mean, a simple "yes", or "uh huh" in the wrong place while talking to a customer could count as UPL - 3 of those and they fire you.
Training class was a JOKE. Instructors were often unaware of changes in procedure which made knowing the right thing very difficult. They would constantly have to "Parking Lot" questions to go and find the answers later that day, or one instructor would contradict the other and then you had to figure out who was actually right. They couldn't control the classroom. At some points I really thought I had entered back into high school.
The instruction course and material is lacking in content and clarity. The training "decks" or 'power points' as normal people call Power Point Presentations, had minimal information on them, so if you're like me and can't write and listen at the same time, you better have a good memory.
Often days were wasted with exercises that really didn't correlate to actual real life scenarios.
The atmosphere is EXTREMELY 'clicky' so be prepared to really have to put yourself out there to make friends.
The mentality there, and it's expressed frequently through training, is that less is more, if they're not buying then the rep doesn't want to talk (they call that "messing with my bonus". You can't truly educate the customer because, well 1) UPL is INCREDIBLY easy to commit, 2) they want you to give minimal info and leave the decision to the customer, who often still doesn't know what they want, so then you pitch attorney services constantly, and 3) it's a "care salesman" attitude.
People that work there, especially managers, are constantly talking about how big your bonus could be or how much extra cash you can make, or how to wrangle customers into unneeded offers to external companies because for every referral the Rep and the company get a kickback. They don't truly care about the job, they are about the money. They don't care about the customer, they care about the money.
If money is all that motivates you then LegalZoom is the place for you.