LegalZoom reviews

I started at LegalZoom 5 years ago. At that time, LegalZoom was a wonderful place t work. Great management, great culture. Unfortunately, the company has changed over the past 2 - 3 years. After receiving a large amount of funding from a new investor, the company began to shift into more of a cutthroat corporate culture. Previously, employees were treated as if they mattered; now it seems the company only views them as resources to be exploited. On the sales floor, representatives were given a fair chance to maximize their income. Earning a healthy bonus was possible if you were willing to work hard. Then, they revamped the bonus structure a little over a year ago, making it far more difficult to earn the amount of sales needed to receive a full bonus. To make things more difficult, they began allowing overtime only to those who were already higher in the rankings -- more time on the phones means more sales. The result? The employees who were struggling to rank higher were given yet another obstacle to overcome because only certain reps would get the advantage of more phone time. I heard that they recently changed the bonus structure again, twice. These changes are prompting more employees to jump ship -- as they should. Not only has the bonus structure been changed to make it more difficult to earn a decent income, the company has also laid off a large number of employees since the beginning of this year. Combined with the fact that many reps are micromanaged, this is creating an atmosphere that most would not want to experience on a daily basis. It is not surprising that so many employees are looking elsewhere for employment. The lack of upward mobility is also an important factor. Simply put: it is excessively difficult to move into management. Many of the promotions seem to be purely political decisions; one has to know how to "play the game" to get ahead. Office politics is present in every organization to a certain extent. However, at LegalZoom there are many instances when politics is more important than actual talent or ability. If you are considering working for this company, do not expect career advancement. It is best to use the experience you will gain to move into another role at a company where you can achieve your career goals. LegalZoom's current culture is the type that they have tried to avoid for years. Regrettably, they have become exactly what they did not originally want to become. Hopefully, they will learn from their mistakes before it is too late.