LegitScript reviews about "manager"

65% positive business outlook

Reviews by job title

13 reviews
2.0
Jan 22, 2020
Recommend
CEO approval
Business Outlook

Pros

A few excellent individuals work here - both as human beings as well as workers. Decent equipment: MACs, chairs, etc. Option to work from home as well as in the office - the office is like a TOMB.

Cons

(1) LOW compensation: bad health insurance via an insurance company who is a client - conflict of interest! Starting salaries LOW - such as $45-50K, which is MAYBE decent if you are a recent college graduate in Portland - but overall, ridiculously low for a so-called "tech company" <- which LS is really not (2) HIGH employee turnover: Some years employee turnover was 20%! Do not openly disagree with management, during meetings, town halls, etc. - your head will role. (3) Quality of Managers - If someone stays over 2 years...highly probable they will become a manager - which does NOT bode well for the overall quality of managers. (4) Too much reliance on SLACK - a substitute for real communication between employees; and employees & management. Also SLACK is really used by LS management as a backhanded monitoring mechanism.

1.0
Feb 1, 2020

LegitScript, what happened?

Recommend
CEO approval
Business Outlook

Pros

- Dogs, all the dogs - Nice Portland location - There are plenty of good people working there - Working remotely is nice - If you stick around you can probably be promoted into a role you aren't qualified for because your predecessor got fired - it looks good on the LinkedIn profile

Cons

I was at LegitScript when all the reviews were 5 stars, everyone was happy, programs were being built, etc. I was also there when nearly the entire development team was let go for not being a "culture fit", outside contractors were brought in to do software development, and half the new hires didn't seem to make it through training. So I saw both sides of the company. It was weird, and very sad, and I struggled with leaving because I loved the work and the company, but all the bad Glassdoor reviews are pretty accurate. Being understaffed is definitely a business model. Managers were always begging for resources but there was no way they would ever hire and train anyone before a contract was signed. LegitScript is NOT a tech company. Not at all. It was always uncomfortable working with some actual huge tech companies because LS likes to pretend they have all this great technology that drives their analysis. They don't. It's very manual work. If you stay long enough to lead a team, have fun. Your analysts are underpaid and terrified of losing their jobs. You probably are, too, since you've been there long enough to see solid employees just "decide to move on". You'll notice a lot of the managers are completely milquetoast. This isn't a company that values diverse ideas or discussion of how to improve if that discussion includes criticism of upper management . The pool of managers is mainly made up of people who will just come in, conform, and keep their heads down. There is zero value placed on employees as people. Zero. Your only value there is as a resource. If you aren't good at the job fast enough, you will be let go. If you're leading a team, get used to constantly having to hire and train people. It's a stupid, inefficient way to operate. Having moved on to lead a team at a company that cares about the employees (yes, they exist) let me just say my job there is SO MUCH EASIER than it was at LegitScript because 3 of my 4 reports have been there 5+ years and know the job inside and out. They also feel happy, valued, and safe, and it is reflected in their work. Most of them come in on Saturday or Sunday for a couple extra hours. That is what you get out of employees when you treat them well and care about their happiness. The analyst jobs are very specific to LegitScript and unlikely to translate into other, better jobs elsewhere. Plus, at least when I was there, you had to sign a non-compete, further limiting your ability to get some experience and then bounce.

5.0
Jun 3, 2020

Great workplace!

Recommend
CEO approval
Business Outlook

Pros

I have been working at LegitScript for nearly half a year and I can honestly say that it has been great so far! Yes, the initial training might be somewhat stressful but it's only for a couple of weeks and you learn a lot in that time! The people are very welcoming, friendly and open and managers seem to truly care about employees. PTO is fair, good health care plan and flexible hours. The office has its own barista bar and you get to bring your dog to work. Who doesn't love that?

Cons

Yes, the pay could be a little better but money is not everything. I feel that the pros that come with working here outweigh this slight disadvantage by far! Something else that might be worth mentioning is that parking space is limited. On the bright side, the company does make up for it with monthly reimbursements for parking and/or transportation.

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LegitScript Response
6y
Thank you very much for posting your review. I'm really glad to hear that it has been such a positive experience thus far and I hope that continues far into the future. I wish we could do more about parking in downtown Portland, but that's an issue for everyone. Appreciate the advice on communication and engagement, you have my personal commitment that that will always continue to be a high priority.
1.0
Jun 20, 2020
Recommend
CEO approval
Business Outlook

Pros

Barista onsite with complimentary drinks

Cons

I was baited and switched into a job. The job for which I interviewed and was hired was NOT the job I was given. My onboarding was 3 and a half weeks alone in a corner with a laptop and ZERO direction. I was hired as a data analyst and I was never once given an analysis assignment. I was instead given over 3,000 websites to manually review one at a time. The company and manager had no idea of what their needs were when hiring. They should have been looking for a team of entry level unskilled workers. I turned down a Data Science role at Google because this company seemed "cool." Don't be fooled like I was. Keep searching right on past this sham operation.

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LegitScript Response
5y
Thank you very much for posting your review. I'm very sorry that your experience with the company was poor and I will do my best to understand the situation further and learn from any mistakes that might have been made. I agree with your comment on investing in onboarding and that is something we are actively addressing. We have recently hired a new Director of Talent & Culture and are hiring a new Learning & Development Manager and part of their roles will be to help us create a new and improved company-wide onboarding process.
3.0
Aug 20, 2024

Good Starting Point

Recommend
CEO approval
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Pros

-Worked with some great people across multiple teams and departments. -A mix of interesting and challenging engineering problems. -Encouragement of overall learning and skill growth -Remote working and overall time flexibility are great.

Cons

-There is a continuous revolving door of employees, often largely in management or senior roles. This leads to dysfunctional work practices, a decrease in team morale, and an overall breakdown of productivity. -Communication doesn't flow smoothly/accurately between tiers. Managers don't always effectively communicate with their team leads, the engineers on the team, or cross-teams which can create a definite disconnect. This leads to misunderstandings, missed expectations, and frustration at work, specifically with management.

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LegitScript Response
1y
Thank you for sharing your review. I’m glad that you appreciate some of the great aspects of our culture and working environment. With growth, the needs of the business change and while we do our best to ensure that organizational changes have a minimal impact, we understand that they can cause some disruption. We will continue to work on ensuring that communication is consistent and flows to all levels. My door is always open if you would like to connect to discuss further.
5.0
Jul 27, 2021

Great Company Culture

Recommend
CEO approval
Business Outlook

Pros

Company culture is great Female forward and friendly Flexible hours In-depth training The work is rewarding WFH stipend Health Benefits are pretty good Most people in manager roles have been with the company for years, and elevating from an analyst is 100% possible if you want to.

Cons

Pay is mid/lowish They use Mac, not PC... Not necessarily a bad thing, but something to note.

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LegitScript Response
5y
Thank you for sharing your feedback about your experience working at LegitScript. We are committed to developing and enhancing our culture and providing a generous total compensation package to our employees. Growth and development is a priority for us and it is great to hear that you see it as 100% possible!
3.0
May 19, 2023
Recommend
CEO approval
Business Outlook

Pros

As far as the work itself goes, LegitScript is extremely interesting. It is by far the most interesting job I've ever had. You will have opportunities to learn and the skills you gain are very transferable. If you make a reasonable effort there are promotion opportunities within LegitScript as well, though you might have to fight for them. LegitScript's company culture and perks are still very good. It's all remote/hybrid and has been since before the pandemic. Work/life balance is great and you are highly encouraged to take the unlimited PTO offered. By far the best part about working at LegitScript is the people. It's the reason I stayed as long as I did and the reason I had a hard time leaving. Everyone you work with is interesting, funny, and kind. There were times when I felt like I was in college again, working while hanging out with all of my friends.

Cons

One of the biggest cons is salary. The job I left LegitScript for is similar but pays quite a bit more. The way leadership talks about valid salary concerns in meetings comes across as very dismissive. There can be issues with transparency and being unprepared for new clients or programs. Unreasonable expectations and high pressure to deliver without adequate resources are a common problem. That can make the work environment very unpleasant. This is mostly coming from leadership; direct managers tend to be more reasonable here. LegitScript has improved here in someways in recent years, but it is still a big issue.

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LegitScript Response
3y
Thank you for your honest and candid feedback. We appreciate hearing that you enjoyed the people, culture, and perks, especially the generous flex time off program we offer. Thank you for sharing your feedback on your salary concerns. We see it as a big win when employees grow into new roles, whether that is inside LegitScript or outside of our organization. We do take our compensation policy very seriously, ensuring it follows industry best practices to align our salaries with role-based industry benchmarks. We evaluate salaries annually and offer our bonus program and employee perks, to ensure our overall compensation package is competitive. We’re sorry to hear that you felt your experience here ended so negatively. We will continue to invest in technology, people, managers and process improvements to scale in a way that ensures our employees are supported and can maintain a great work life balance. We will definitely look into your particular situation to ensure that others don’t feel the same way. Lastly, we take claims of unethical practices very seriously. Should you believe that the work you were expected to do was unethical, please submit a complaint via our confidential whistleblower platform, linked here. We wish you the best in your new role and hope that it is a more positive experience for you.
1.0
May 21, 2024

Do Not Work Here!

Recommend
CEO approval
Business Outlook

Pros

Used to be a great company to work for. Was flexible. Now best parts of the job are the remote work and the other analysts. Coworkers and lower management are all great.

Cons

Do not work here. This is a sinking ship. Everything that made this company worth working for has been slowly stripped away. We used to have 6 weeks of flex time off but they took that away and stripped it to 4 weeks with only a single week of carryover. We were told in a highly passive aggressive email that it was the fault of new employees for using their time off too soon that the policy was changed. We used to be salaried with highly flexible schedules but they switched us to hourly. We were somewhat ok with this as we were guaranteed 2 hours of overtime. They have recently taken the overtime away as well for cost cutting. We're the ones who need that money to feed ourselves and pay rent, not this multi million dollar company that boasts about their profits on a regular basis. If you live on the West Coast where this company is based, the salaries are unsustainably low. Don't even think of working here if you are on a single income, you won't make it. There is very little opportunity for upward mobility and when you are promoted, the promotion pay raise just takes the place of your annual pay raise meaning you would have made around the same amount more if you were promoted or not. The company recently hired on a contractor as a permanent manager who has since begun laying off beloved coworkers. These were incredibly hard working employees who were replaced by people the company feels they can pay less while doing the work of multiple people. Finally, even if you ignore every previously made point, do not work here because the skills are not transferable. This is largely not a tech company. Analysts are doing hourly grunt work. There is little to no opportunity for career growth. You will work until you are burned out and then realize you have nowhere else to go because any similar companies require tech experience. P.s. I didn't even cover the lack of diversity, two faced upper management, or the lack of tech support (our systems have been broken on and off for months) but note these are also issues

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LegitScript Response
2y
Thank you for taking the time to share your detailed feedback. We genuinely value input from our team members, as it helps us understand where we can improve and how we can better support our employees. First and foremost, I want to acknowledge the frustrations and dissatisfaction you have expressed regarding your experience. Companies have to evolve and change and we do our best to balance the well being of our employees with the needs of the business. We recognize that not everyone is going to be satisfied with our decisions or be comfortable with change, however, we do have many employees who feel differently than you do and love working at LegitScript. If you are open to it, I would welcome the opportunity to discuss your concerns in more detail and work together towards finding a possible solution that works for you. My door is always open.
1.0
Oct 3, 2024

Sinking Ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fully Remote PTO ( Even though it used to be 6 weeks but now its 4 weeks ) Decent Benefits

Cons

Poor Management ( Micro management ). You will be micro managed and blamed on every single turn. The managers and higher ups will share their negative feedback to you but if you provide any negative feedback to them, pack your bags. You will be fired immediately. The company has created a horrible blame culture. Team work is actively discouraged. It's every person for themselves. Since the higher ups are completely non technical, the only tool they have in their arsenal is micro management, A lot of engineers have been fired and a lot of good ones have jumped ship. Shows you the direction the company is going.

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LegitScript Response
1y
Thank you for sharing your feedback. I’m sorry to hear about your experience and take your concerns seriously. At LegitScript, we are committed to fostering a supportive and collaborative environment for all employees. While there are always areas for improvement, we are looking into your management concerns. Feedback like yours is valuable, and we encourage employees to engage with us directly to help us make meaningful changes.
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Glassdoor has 85 LegitScript reviews submitted anonymously by LegitScript employees. Read employee reviews and ratings on Glassdoor to decide if LegitScript is right for you.