employer cover photo
employer logo
employer logo

Lemonade Insurance

Is this your company?

Lemonade Insurance reviews

3.5

61% would recommend to a friend

(631 total reviews)
avatar

Daniel Schreiber

75% approve of CEO

64% positive business outlook

Lemonade Insurance has an employee rating of 3.5 out of 5 stars, based on 631 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lemonade Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

631 reviews
1.0
Jun 30, 2023

Watch Out

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people -- who are suffering under oppressive leadership that uses smoke and mirrors to keep them in line. The people of color particularly are some of the few bright spots of this company, but most have been driven out and you most definitely won't find any in upper management.

Cons

You should be very diligent about what you take for fact on this site. Lemonade has actively been ignoring Glassdoor reviews, saying they don't hold weight because they are only from people on the lowest rung of their ladder. That's something you have to be really careful about at Lemonade -- they hide the truth behind their fanatics within the company. You can never take any of what is said at face value, because it's almost always a shiny surface on a much darker concern. I encourage anyone reading these and considering working here to really examine who is leaving 5-star reviews. When it's only people on the director/manager level, while everyone else is clearly miserable, that's a massive red flag that shows what they truly think about people they deem to be lesser. Shai and Daniel in particular are some of the biggest offenders. They constantly maintain an "everything is fine" demeanor while the inside is burning and stock prices are plummeting to a point where they aren't even a worthwhile point of compensation. They meddle in things they don't understand and focus on petty mistakes instead of wide-sweeping, systemic problems. Everything they do is to look good on the outside, no matter the cost. I could go on and on about the smoke in mirrors -- like how they claim to be progressive, but viciously shut down Black employees who speak out, consistently dead name people while ignoring all efforts towards a fix and have no consideration for the poor who they were originally marketing to -- but at the end of the day, this company won't change because the people running the show will never look critically enough to understand they are the ones who have caused this downfall, and that makes me sad for the wondrous people that have still clung on to the hope that the company initially gave. You'll find some of the best souls in the world here but they're being exploited, demeaned and diminished by power structures that need to be broken down, but will likely never will.

1.0
Jul 21, 2022

Not the Company It Used To Be

Recommend
CEO approval
Business Outlook

Pros

- Good health benefits - Co-workers are mostly nice and supportive

Cons

- New leadership has turned it into another toxic call center environment - Recent layoffs came conveniently after team members started expressing dissatisfaction with leadership transparency and pay - Remaining employees are overworked and underpaid in addition to being scared that they too will be fired for fabricated reasons - No raise for at least the first two years, with no guarantee of a raise even after your second anniversary - Career pathways plan provides very little chance for growth outside the customer service team

3.0
Jun 22, 2022

The ship is sinking

Recommend
CEO approval
Business Outlook

Pros

The offices are great, they will help pay for your license, the people you meet are diverse and lovely, there are many leads that do care, WFH, good benefits plus a few extra perks here and there. The new VP of CX means business which probably is a good thing in the long run but….

Cons

Toxicity only gets worse before it gets better. The values are a trap. Be bold - but only if your opinion falls inline with what senior management wants. Be customer obsessed but don’t dare ask for exceptions. Be big hearted - but be careful of over sharing or making time in your day to check in on your friends without your metrics plummeting. They way leads pull metrics and senior management pull metrics are very different and create confusion of your actual performance. Recently 52 people were let go for performance issues. As the names started to become “deactivated” I thought sure there were a lot that it made sense- they shouldn’t have been hired in the first place. There was a lack of reading compensation skills so many of these were the problem. But there was a good handful that were TOP performers and only had “poor” metrics because they spend a lot of the day working on “secret projects” (which was ENCOURAGED) or other special projects with other departments to help lift the teams as a whole , but that wasn’t accounted for. So yes on paper they did half the number of tickets as another person - but they were working in the other responsibilities their lead asked them to do. There is no empathy, or creativity allowed anymore. The best talent /leads are leaving for new/better opportunities leaving those of us that remain in the dust to just turn into a robotic call center. The ship is sinking and it’s only a matter of time before we all drown.

Viewing 37 - 39 of 631 Reviews

Glassdoor has 669 Lemonade Insurance reviews submitted anonymously by Lemonade Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Lemonade Insurance is right for you.