- Pay is horrible. Furthermore, you are not eligible for a raise until your 2 year mark (If you're lucky enough to get the half percent they will give you.) For the rest of the world, inflation is a huge problem. From Lemonade's tone deaf management, as relayed directly to all of us, "Inflation is not enough to warrant a raise". (says upper management to those of us not even making enough to pay rent on a studio apartment).
- While not disclosed with transparency, this is in fact essentially a call center/customer service position.
- Being a claims champion is a totally thankless position. More responsibility is piled on each week, yet you will be treated as if you're dumb, unimportant, and basically just another body answering phones.
- Morale is the worst I have ever seen across the board in the claims department. People literally are going on leave or quitting because of the health impacts due to stress and the hostile environment.
- Upper management will lie to you virtually everyday. They will say anything to accomplish their own goals. There is no collaborating. They strictly want "yes" people.
- Management has demonstrated ZERO interest in the champions. Example- in the last monthly zoom meeting, all three upper managers who attended were completely disinterested. 1 looked his phone half the time, while the 2 others sat on their laptops. At one point, a question was directed to them, and the manager had to be told the question because she had no clue what was even being discussed.
- Management is ultimately hostile. They inappropriately gossip about the employees that report to them with other managers and even the person's peers. This creates a toxic work environment.
- Lemonade will NOT invest in a mutually beneficial relationship with their employees. They have no interest in your career advancement or mobility within the company.
- There are huge ethical and regulatory/compliance questions related to business procedures in the claims department
