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Lemonade Insurance

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Lemonade Insurance reviews

3.5

61% would recommend to a friend

(632 total reviews)
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Daniel Schreiber

75% approve of CEO

64% positive business outlook

Lemonade Insurance has an employee rating of 3.5 out of 5 stars, based on 632 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lemonade Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

632 reviews
1.0
Jan 11, 2023

Run and don't look back

Recommend
CEO approval
Business Outlook

Pros

Fully remote, company provided equipment

Cons

My time at Lemonade started out pretty great, but just like any new company, they got in over their heads and started making decisions without thinking them through. A few months into my employment, they let go 50 staff without warning, in a "not a lay-off" lay-off. All those people were customer service, which has now been outsourced to a separate company (cost saving?) and is... not great at best. Restructuring in our department at the busiest time of year (again, all at once with no plan for how to keep things moving) led to an enormous backlog and hundreds of angry policyholders, and the company is still digging it's way out. The restructure also demoted half of the claims adjusters to customer service (with management repeatedly telling them it was not a demotion), and then the remaining adjusters were left to pick up the slack, with management being over-positive and trying to downplay that the entire department was in crisis mode. Now, with the crisis still not over, they're cutting the coach role (like a direct manager and mentor for the team) and demoting all the people who were in said role to claims advocates and saying that it's because of their new leadership training program. We all know better guys, the company is crashing and burning because of decisions that are being made with no thought to what comes after. Management is not listening to criticism, it seems like they're intentionally ignoring feedback that isn't positive.

2.0
Jan 5, 2023
Recommend
CEO approval
Business Outlook

Pros

-Nice office -You'll meet some of the coolest people to work with that help get you through the stressful workday which is unfortunately often.

Cons

If you are looking to completely delude yourself and have the worst time possible then look no further because this is the place for you! If you are looking to be underpaid, overworked, and gaslight the whole time, then this is the place for you! If you are looking to be held to an impossible standard that not even the leads could reach themselves if they were in the same job, then this is the place for you! Lemonade likes to pride itself with being innovative by "shaking up the industry" but one must wonder how they can claim that when their company is falling apart from the inside and barely being held together by their over worked and underpaid workforce that’s in a constant state of turnover. Lemonade likes to maintain the narrative that each claim/policy is handled fairly and without any bias when in reality they have a whole system that targets "certain demographics" to "pay more attention to" and a lot of their staff can be considered disgruntled employees - take that as you will, I wouldn't recommend getting a policy here either. A lot of people come to Lemonade desperate to leave a bad job with the hopes that things will be much different. It only takes about 6 months for the reality of Lemonade to settle in and hit them. Pay transparency is a huge issue here and you are often told not to even to talk about it amongst your peers. They say you'll get a pay increase at 2 years, which is not industry standard, but that’s not even a guarantee and most leads are in the dark about pay increases, so you'll find no help there. Some hiring classes will start out at different wages even if they are just months apart, so I guess if you want to get paid a livable wage you just have to time it right. Someone with no experience could be getting paid more than you are starting off if they got hired on 1-2 months after you. This should obviously tell you that experience does not matter in a place like this. You'll get told you are being paid industry standard but a quick google search will show you that lemonade pays way less than their competitors. One would think that Underwriting would be one of the best places to find yourself in insurance, but Lemonade makes sure to kill that idea. This department, in Lemonade, is required to be in the office 3 days out of the week for no apparent reason other than to fill an office up with bodies. You can't even enjoy the company of your coworkers without receiving passive aggressive slack messages about it being "too loud" while also asking why no one enjoys being there. Everyone on this team seems burnt out and is looking forward to the day they no longer have to show up here but in the meantime the day is filled with unproductive meetings, which leaves you no time to meet metrics, where the older leads talk about their times at legacy carriers and their outdated practices basically reliving the glory years of their lives. So much more can be said about this place but I know people don't care to read long reviews, so I'll leave it at this. This may be a good place to work if you are looking for something temporary and just want to get experience in a field but do not expect rapid career movement or a livable wage.

5.0
Dec 30, 2022
Recommend
CEO approval
Business Outlook

Pros

Generous company! Since I first began, they pour on the love and at home feeling. The culture is very inclusive and they truly do their best to be different from other carriers. I feel that there is so much room to grow and being here in 3 years, I can honestly say I’ve grown so much professionally and personally. You have a lot of room to take ownership of your work and how you show up and I appreciate that. There’s no micromanaging or dictatorships, you truly can learn to be a part of a team and take pride in what you do to help people who are dealing with stressful situations.

Cons

New company and it’s a fast growing one. Sometimes, our systems can’t handle it and we’re constantly having to work around glitches and bugs, but we still get ish done! We get a lot of customers and need to be properly staffed to handle the volume.

Viewing 271 - 273 of 632 Reviews

Glassdoor has 670 Lemonade Insurance reviews submitted anonymously by Lemonade Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Lemonade Insurance is right for you.