Pros
They have $3 catered lunches, a popcorn machine, no dress code, free bagels on Friday’s. My job duties were repetitive but straightforward. I also worked with several sincerely, genuine people during my time of employment.
Cons
LendingTree is well-known for its laid-back, stress free work environment. Unfortunately, this is no longer the case for its outbound team at the contact center department. Many changes have been implemented in a very short period of time since the previous senior manager and supervisor were promoted. This includes changes in management (i.e. senior manager and immediate supervisors), inconsistency in following new policies and call procedures, but most importantly the company culture. Tensions are high. Morale is low. Performance Improvement Plans(PIP) are delivered to multiple agents for reasons which appear to be subjective. A company or even a single department experiencing growing pains is understandable, but it seems like this tolerance for unethical behavior will persist. Although the company itself is considered successful (LendingTree stock is soaring). The future of the contact center (outbound team) remains uncertain.
