LexisNexis Reed Tech reviews about "pay"

It is a very boring job due to its repetitive nature, lots of office politics make it difficult to get promoted, but the managers and supervisors are overall nice and do the best they can most of the time.

When I applied I was told training was weeks of class to learn the material and then you’d have a supervised work/probationary period. They then said that things changed, we’d be 1/3 trained to get some of the backlog out and then move on in training. They did 1 week of training and expected us to learn anything they didn’t teach us about our ‘easy’ assignments on the fly. There were buddies assigned to people, but they were assigned to multiple people and had to do their own jobs so answers weren’t guaranteed quickly. It’s made clear from the get-go that you have to meet their metrics to leave the probationary period. My speed metric couldn’t get up to their standards without sacrificing my nearly perfect accuracy. My supervisor mentioned something in an email two times about bringing it up to their standard. I got an email that said Training Update Zoom Call. I opened the call to my supervisor and HR rep and was fired in the next 10 minutes.

Pay is based on accuracy and productivity

3 month average for pay, no benefits for homeworkers

Poor communication, sometimes difficult to meet quantity and quality requirements

Low pay but some good perks

How much you get paid for your work is based upon your "quality rating" which determines how much you are paid for your quantity. Acceptable quality ratings have dropped multiple times over the years, causing you to need to produce less, without proper corresponding increases in payment per quantity, effectively reducing our pay while increase the tediousness. On top of that, if their Quality Control denotes an error in your file, often that will be about a situation that is not covered in their awfully organized, outdated manual, which when situations are not explicitly covered, it is supposed to be a judgement call and to not effect your quality. Instead, you often get penalized for the judgement call, which can often end up costing you hundreds or thousands of dollars over several months, depending on your production output, as you are relegated to a much lower rate of pay. You have once chance to challenge the assignment of the error, however that is handled by a faceless, nameless person. The person who denies your request to remove the charged error is NOT required to even sign the form, denying you of any further action, there is no chain of command to take the issue up with a superior, and the person who just cost you a significant portion of your pay has 0 accountability. Just because the person who originally reviewed you work and charged you, or the person who denies your challenge, might have had a bad day, you can end up making 30% less for months.