Is Lidl a good company to work for as a Customer Assistant?

Customer Assistant professionals working at Lidl have rated their employer with 3.4 out of 5 stars in 1,348 Glassdoor reviews. This is an average score with the overall rating of Lidl employees being 3.4 out of 5 stars. Search open Customer Assistant Jobs at Lidl now and start preparing for your job interview by browsing frequently asked Customer Assistant interview questions at Lidl .

Does Lidl pay Customer Assistant employees well?

Customer Assistant professionals rate their compensation and benefits at Lidl with 3.1 out of 5 stars based on 1,348 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Customer Assistant salaries at Lidl.

How happy are Customer Assistant professionals working at Lidl?

45% of Customer Assistant employees at Lidl would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Customer Assistant professionals have also rated Lidl with a 2.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.0 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Lidl?

Customer Assistant (1399) , Store Manager (379) , Shift Manager (265) , Sales Assistant (236) , Cashier (233) , Deputy Store Manager (193) , Equipier Polyvalent (191) , Sales Associate (190) , Store Associate (189) , Manager (187) , Store Assistant (179) , employé polyvalente (177) , Customer Service (167) , Werkstudent (158) , Deputy Manager (154)

What are the pros of working at Lidl according to real employee reviews?

"Good pay but works out at minimum pay when you divide between the hours you work." ((in 1366 reviews)); "On pros i can say that the salary was good for the amount of work." ((in 478 reviews)); "Reasonable and offer good benefits" ((in 400 reviews)); "very warming and the people are nice" ((in 237 reviews)); "The team is great and very friendly." ((in 230 reviews))

What are the cons of working at Lidl according to real employee reviews?

"The strategy of the company is not clear; long hours; variety of projects; team quite unhappy being short" ((in 601 reviews)); "Poor management and very stressful at times." ((in 576 reviews)); "ABSOLUTELY no work life balance they do not care you are a human with a family etc" ((in 377 reviews)); "the managers have glazed over eyes and lack any humour due to years of being demoralised." ((in 265 reviews)); "Hard and long hours." ((in 135 reviews))

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Lidl

Lidl Customer Assistant reviews

3.4

45% would recommend to a friend

(1,348 total reviews)

Kenneth McGrath

100% approve of CEO

43% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Compensation and benefits

3.0

Culture & values

2.9

Career opportunities

2.8

Senior management

2.6

Work/Life balance

Customer Assistant. employees have rated Lidl with 3.4 out of 5 stars, based on 1,348 company reviews on Glassdoor. This indicates that most Customer Assistant. professionals have a good working experience there. Lidl is rated in line with the average (within 1 standard deviation) by Customer Assistant. professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

1K reviews

1.0

Jun 15, 2026

Don’t bother

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Pay is slightly more than average but not worth your while.

Cons

Staff are used and abused to no end with minimal staff on shift and endless expectations.

Lidl Response

1mo

Thank you for your review. We take all feedback seriously, so if you’d like to discuss this in more detail, we’re available at careers.sm@lidl.co.uk. We also recommend you speak with your local ERC, whose contact details can be found in your welfare area. Thanks again for your hard work to help us build our business.

3.0

Jun 15, 2026

Decent pay and flexible hours, but tedious work

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Decent pay Flexible hours Roster is made 3 weeks in advance

Cons

Tedious & repetitive - same tasks given to the same people, no variety. If you’re not given your contracted hours you then owe the company. Not enough staff most of the time.

3.0

May 31, 2026

Well-paid but demands long hours

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

really well paid even at beginning of job

Cons

long hours larger deliveries than most other lids

Viewing 7 - 9 of 1,348 Reviews

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Lidl reviews FAQs

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Lidl

Lidl Customer Assistant reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Don’t bother

Decent pay and flexible hours, but tedious work

Well-paid but demands long hours

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